Senior Network Engineer

3 weeks ago


Bangalore City, India IQMatrix Infoways Solutions Pvt Ltd Full time

Key responsibilities for this job: Provide Regular clear and concise communication verbally and written Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk Take ownership and effectively manage support tickets for incidents, change and service requests Provide support and mentoring to 2nd Line engineers Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff memberTechnical environment: Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x Cisco Nexus 7xxx, 5xxx, 2xxx series Knowledge and experience required: In depth knowledge and troubleshooting of networking principles equivalent to CCNP R& S or JNCIS level Ability to troubleshoot and sectionalise faults to identify root cause and resolution Advanced knowledge of layer 2 and 3 protocols Significant experience deploying and/or supporting Next Generation Firewalls ideally Fortinet or Palo Alto – including extensive knowledge of configuring and troubleshooting ACLs, NAT, IPSec and SSL VPNs. Proficient in packet capture and interpretation using Wireshark Desirable knowledge and experience: Experience with Alcatel SR & ESS Experiencewith wireless solutions e.G. Meraki, HP Aruba experience with network automation/programming such as Ansible/Python



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