Customer Support

3 weeks ago


Shahpur, India White Force Group Full time

Exp 1-2 yearsCTC 3.2 Lpacandidates with chat & email experienceKey Responsibilities: Customer Interaction: Engage with customers through various channels (email, chat)to understand their concerns and provide timely assistance. Issue Resolution: Troubleshoot and resolve basic technical issues or guide customers through thenecessary steps to solve their problems. Escalation Management: Identify and escalate more complex issues to the appropriate supportlevel, ensuring a seamless customer experience. Documentation: Accurately document customer interactions, issues, and resolutions in the CRMsystem to maintain comprehensive support records. Feedback Loop: Provide feedback to the product and development teams regarding commoncustomer issues or suggestions for product improvements. Knowledge Sharing: Contribute to the internal knowledge base by creating and updating supportarticles, FAQs, and other customer-facing documentation. Quality Assurance: Ensure high standards of customer service by adhering to company policies,procedures, and best practices. Continuous Improvement: Participate in ongoing training to stay up-to-date with productknowledge, company updates, and industry best



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