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System Analyst
2 months ago
Summary :
We are seeking a motivated and technically skilled System Analyst to join our IT team.
You will play a crucial role in supporting our user base by providing desktop support, managing network infrastructure, and troubleshooting technical issues.
This role requires a strong foundation in computer technology, experience with various IT tools, and a commitment to delivering excellent customer service.
Responsibilities :
User Support :
- Provide first-line technical support to staff, addressing desktop/laptop hardware and software issues.
- Set up and install computers for new hires and departing employees.
- Assist remote workers with technical challenges, troubleshoot VPN connectivity and remote access issues.
Network Administration :
- Possess experience with Active Directory, DNS, and DHCP to manage user accounts, network resources, and domain services.
- Experience in imaging and deploying laptops to ensure consistent configurations across the organization.
- Troubleshoot network connectivity problems in both local (LAN) and wide area (WAN) network environments.
Security & Maintenance :
- Manage and maintain BitLocker encryption on user devices for data security.
- Deploy and maintain antivirus software to protect against security threats.
- Remove malware and spyware from infected devices.
Technical Skills :
- Bachelor's degree in Computer Applications, Computer Technology or Associate's degree in Computer Applications
- Computer Technology with a minimum of 3 years of relevant experience.
- Strong understanding of networking concepts (LAN, WAN, DNS, DHCP, Active Directory).
- Experience with desktop operating systems (Windows, macOS) and troubleshooting techniques.
- Experience with imaging and deployment tools.
- Familiarity with VPN technology and remote access solutions.
Additional Skills (Preferred) :
- Working knowledge of VMware ESXi and vSphere for virtualization management.
- Working knowledge of Palo Alto Firewalls for network security management.
- Working knowledge of Mitel Telephony Systems for voice support.
Qualities :
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to effectively interact with users.
- Ability to work independently and as part of a team.
- Commitment to providing exceptional customer service.
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