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Operations Executive- Account Management
3 months ago
Location: Ghitorni, MG Road, New Delhi
Working Days: 6 days a week, 2nd & 4th Saturdays off
Employment Type: Full-time
Budget: Upto 3.5 LPA
About ODN:
ODN builds innovative E-commerce Content Solutions for online marketplaces and global brands.
We take over all the Digital Channels of a brand and give a composite content strategy, content production and creative design solutions to constantly feed those channels with global quality content in quick turnaround time. Be it shoots, videos, GIFs, reels, stories, A+ content, Brand stores and more.
With 8 years of experience & have served 500+ clients across 25+ product categories in India, the APAC region, Middle East. ODN is also aggressively expanding into the US and European markets, solidifying its position as the leader in 'Shop-Now Content' and driving superior E-commerce conversions through content.
Roles & Responsibilities:
- Internal Coordination: Act as a central point of contact for internal teams regarding account management operations. Facilitate communication and collaboration between Account Managers, Sales, Marketing, Finance, and other departments as needed.
- Client Onboarding and Support: Assist in the onboarding of new clients, ensuring a smooth transition and effective communication of client needs and expectations to internal teams.
- Data Management: Maintain accurate and up-to-date client records, contracts, and account information in the CRM system. Generate reports and analytics to support decision-making and strategic planning.
- Issue Resolution: Address and resolve internal issues related to client accounts promptly and effectively. Escalate issues to appropriate stakeholders when necessary.
- Process Improvement: Identify opportunities to streamline processes and improve operational efficiency within the Account Management department. Implement best practices and standard operating procedures (SOPs) where applicable.
- Training and Development: Assist in the training and development of new Account Management team members on internal processes, systems, and client management practices.
- Performance Monitoring: Track and report on key performance metrics, such as client satisfaction, retention rates, and revenue growth. Provide regular updates to management on departmental performance.
- Must Haves: Hands-on experience in Excel and Google Sheets. Proficient with Lookups, Pivots and Reporting
Candidate Requirements:
- We are seeking a proactive and detail-oriented Account Management Operations Coordinator to join our team. In this role, you will be responsible for ensuring seamless support to the Account Management department by coordinating with the Operations team with day-to-day operations. You will work closely with Account Managers, Sales Teams, and various internal stakeholders to facilitate efficient operations and exceptional client service delivery.
