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Technical Operations Analyst-Mainframe Production Support
4 weeks ago
Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application’s Mainframe systems to ensure quick restoration of service degradation and hence minimal business impact.
Work as part of Operations team primarily supporting the Mainframe/Vantage applications Respond to incidents as well as work to identify proactive incident circumvention Support the Batch Operations that occurs nightly for Mainframe systems Work on rotation basis during the day Operations shift and flexible to support the US day time batches as & when required. Identify and recommend performance enhancements/improvements for applications Provide on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends/ holidays.Incident & Problem Management
Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issuesChange Management
Participate in change reviews and understand operational impacts due to changes Continuous Service Improvement Initiatives Improve effectiveness and efficiency of existing processes Follow best practices to enhance service delivery Develop the ability to think and act strategically Engage in the business and technology interactions to improve the service quality Ensure appropriate quality checks to decrease the risks and errors Ensure to execute processes to optimize cost and quality
Required Qualifications
Preferred Qualifications
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeTimings
(8:15a-4:45p)India Business Unit
AWMPO AWMP&S President's OfficeJob Family Group
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