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Technical Operations Analyst-Mainframe Production Support

3 months ago

Noida, Uttar Pradesh, India Ameriprise Financial Full time
In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual working in technologies such as Mainframe tech stack - JCL, COBOL, DB2

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application's Mainframe systems to ensure quick restoration of service degradation and hence minimal business impact.

Work as part of Operations team primarily supporting the Mainframe/Vantage applications Respond to incidents as well as work to identify proactive incident circumvention Support the Batch Operations that occurs nightly for Mainframe systems Work on rotation basis during the day Operations shift and flexible to support the US day time batches as & when required. Identify and recommend performance enhancements/improvements for applications Provide on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends/ holidays.

Incident & Problem Management

Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issues

Change Management

Participate in change reviews and understand operational impacts due to changes Continuous Service Improvement Initiatives Improve effectiveness and efficiency of existing processes Follow best practices to enhance service delivery Develop the ability to think and act strategically Engage in the business and technology interactions to improve the service quality Ensure appropriate quality checks to decrease the risks and errors Ensure to execute processes to optimize cost and quality

Required Qualifications

Bachelor's degree in Computer Science, B. Tech. MCA, or related. Equivalent experience considered. 2-4 years of broad technical experience with proven expertise in a majority of the following areas: Vantage /Mainframe (COBOL, JCL, SQL, DB2, CICS and VSAM) Experience in Production support, Proactive incident management, and Batch monitoring. Open to step up to learn and support the distributed applications built on Windows/Linux platforms. Familiarity with Financial and Insurance products including Claims application products is a positive. Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management-related activities should be component of candidate's responsibilities.

Preferred Qualifications

ITIL Foundation certification Vantage One application knowledge Assembler, REXX will be good add-on skills Insurance and Annuities knowledge Knowledge of Distributed systems will be an added advantage Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa Excellent problem-solving skills in multiple functional infrastructure/application areas Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues Proven experience creating, championing and maintaining processes, procedures and policies Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(8:15a-4:45p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology