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Reporting Analyst
3 weeks ago
Responsibilities:
- Develop, design, and generate call center reports for end users taking highly complex data and producing user-friendly reports used to improve workflow and create operational efficiencies- Generate custom reports by working extensively with technical and functional teams- Develop complex SQL queries and Stored Procedures- Performance tune existing SQL and Stored Procedures- Create automated data migration processes- Cultivate collaborative working relationships to ensure client objectives and metrics are met
Required Skills:
- 4+ years’ reports development experience- 3+ years’ professional experience with MS-SQL- Knowledge of performance tuning strategies with SQL Server- Interest and ability to learn new technologies, , Google Cloud Platform, PowerBI, PowerShell, etc- Experience in CUIC (Cisco Unified Intelligence Center) Reporting - Knowledge of Informix is a plus- Experience with reporting tools, such as Tableau, Crystal Reports, Aceyus, Exony, etc., is a plus- Experience with Microsoft SQL Server Reporting Services (SSRS) or Microsoft Power BI is a plus- Knowledge of call center technologies or operations is desired- Excellent communication skills, both verbal and written
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