Tata Consultancy Services | Cisco SDWAN | india
5 days ago
Key Responsibilities:Network Monitoring:Continuously monitor network performance and proactively identify potential issues.Utilize network monitoring tools to ensure optimal network operation and performance.Analyze network traffic and usage patterns to detect and address anomalies.Provide suggestions to standardize the network monitoring, suggestions for automationCustomer Support:Provide advanced technical support for network-related issues and escalate unresolved issues to the OEM and External Vendors.Work closely with customers to understand their network requirements and provide appropriate solutions.Participate in on-call rotation and provide after-hours support as needed.SLA Management:Ensure all support requests and incidents are resolved within the agreed Service Level Agreements (SLAs).Track and report on SLA performance, identifying areas for improvement.Collaborate with the team to develop strategies for maintaining SLA compliance.Network Configuration and Maintenance:Configure and manage network devices, including routers, switches, firewalls, VPNs, and IPsec.Perform network upgrades, patches, and maintenance to ensure optimal performance.Perform Capacity Management, Provide Service Improvement plans, provide technology roadmap to customersDevelop automation use cases for network configurationMaintain up-to-date documentation of network configurations and changes.Incident Management:Lead the troubleshooting and resolution of complex network incidents.Coordinate with the engineering team, OEMs and other stakeholders to resolve critical issues.Implement root cause analysis and corrective actions to prevent recurrence of incidents.Reporting and Documentation:Document network configurations, changes, and troubleshooting steps.Update the Network DiagramsPrepare and maintain detailed incident reports and summaries.Generate regular reports on network performance, incidents, and SLA compliance.
RequirementsExperience:Minimum of 8-12 years of experience in network engineering and customer support.Networking Technical Skillsets:Detailed knowledge of the OSI model and switching technologies (STP, VLAN, IPSLA, HSRP, VRRP).Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, EIGRP, OSPF, BGP and MPLS.Demonstrates a specialist understanding of network security concepts and experience with firewalls.Hands-on experience with VPN configuration and IPsec.Proficiency in configuring and troubleshooting routers, switches, firewalls, Wireless LAN Controllers and Access Points and VPNs.Familiarity with network monitoring tools.Basic knowledge of SD-WAN, SD-Access is an added advantage.Soft Skills:Excellent problem-solving and analytical skills and strong communication and customer service skills.Good troubleshooting skills and the ability to identify and locate problem areas.Tools Experience:Hands-on experience with ticketing tools like ServiceNow, Solarwinds, HP NNMICertifications (Preferred):Relevant certification (e.g. CCNP) is a plus.
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Tata Consultancy Services | Cisco SDWAN | delhi
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Delhi, India Tata Consultancy Services Full timeSkill :: Cisco SDWANExperience: 4 to 6 YearsLocation: PuneJob Description::(L2 level of Expertise)Must be a Networking Subject Matter ExpertNetwork engineers to provide 24x7 network support globally.Day to day operational functions related to Cisco routers, switches, Aruba wireless, load balancers, WAN Optimization Devices, Firewalls and DNS...
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Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.We are Hiring For Cisco SDWAN (Network SDWAN)Job DescriptionExperience 7-12 yearsLocation-Pune, ChennaiRequired Information DetailsRoleNetwork Administrator SD WAN...
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delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.We are Hiring For Cisco SDWAN (Network SDWAN)Job DescriptionExperience 7-12 yearsLocation- Pune, ChennaiRequired Information DetailsRole Network Administrator SD WAN...
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Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.We are Hiring For Cisco SDWAN (Network SDWAN)Job DescriptionExperience 7-12 yearsLocation- Pune, ChennaiRequired Information DetailsRole Network Administrator SD WAN...
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