Tata Consultancy Services | Cisco SDWAN | delhi
2 weeks ago
Experience: 4 to 6 Years
Location: Pune
Job Description::
(L2 level of Expertise)
Must be a Networking Subject Matter Expert
Network engineers to provide 24x7 network support globally.
Day to day operational functions related to Cisco routers, switches, Aruba wireless, load balancers, WAN Optimization Devices, Firewalls and DNS Management
Technically guide the team to troubleshoot and close the issues.
Understand and monitor the SLAs and drive the team to close all the issues as per the agreed SLA.
Participate in Major Incident Management discussion and provide support and guidance to close the P1/P2 issues as per the SLA
Prepare Root Cause Analysis plan along with the team as per the requirement.
Participate in advance technical discussions with customer when required and provide inputs for design/architecture/existing operational issues.
As a team contribute to Service Improvement plans and motivate the team to create more SIPs
Monitor the status of the SOPs, KEDBs and encourage the team to update them regularly.
Monitor the status of the CMDB (Asset Inventory) and encourage the team to update them regularly.
Proactive health, capacity, failover planning, lifecycle management, lab testing, and obsolescence
Experience with 802.1x configuration and troubleshooting.
Must have experience implementing and troubleshooting HPE Aruba networking equipment, protocols, and features WLAN/LAN/WAN engineering and implementation
Must be able to support break-fix SDWAN, Cisco, Load balancer ,Aruba Controllers, Access-Points, and Unified Access solutions.
At least 3 of the following Routing protocols: EIGRP, OSPF, BGP, MPLS, IPv4, IPv6
Experience Confidence working on live customer production networks
4 years hands-on experience with supporting Aruba wireless controllers ,Access Points, Load balancer, Infoblox and SDWAN
4 years’ experience with network operations or related work
4 years working experience with Cisco switches, routers.
Troubleshoot/fix wireless connectivity issues
Troubleshoot problems with Guest Wi-Fi
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