Application Reliability Engineer

2 weeks ago

Bangalore, India Niqo Robotics Full time

Who Are We (

Niqo Robotics is a Bangalore based Agri-tech company centered at AI, Computer Vision, and Robotics, revolutionizing the way farming is undertaken in India and the world. Our mission is simple – Building accessible and reliable robots for sustainable farming.

Key Responsibilities:

Incident Management:

  • Detecting, diagnosing, and resolving issues quickly to minimize user impact.

Issue Analysis

  • Perform first-level troubleshooting of user-reported issues by analyzing system functionality and reviewing historical data to identify root causes and determine resolution or escalation paths.

Proactive Monitoring:

  • Implementing and maintaining monitoring solutions to identify potential problems before they escalate.

Performance Optimization:

  • Analyzing system performance, identifying bottlenecks, and implementing improvements.

Automation:

  • Automating repetitive tasks and processes to improve efficiency and reduce manual errors.

Post-Incident Reviews:

  • Conducting thorough reviews of incidents to learn from mistakes and prevent future occurrences.

Collaboration:

  • Working closely with development, operations, and other teams to ensure system reliability.

Documentation:

  • Creating and maintaining clear and concise documentation for systems and processes.

Skills and Qualifications:

  • Deep knowledge in handling Ticketing, CRM & Post Sales Support suites like Zoho/Salesforce/HubSpot or other equivalent suites
  • Demonstrated ability in deeply understanding system functionality, troubleshooting issues based on your understanding, and thinking from the user's shoes.
  • Standard proficiency in one or more programming languages, such as Python, Java, C++.
  • Experience in using and managing cloud telephony services such as ZoomPhone
  • Familiarity with monitoring tools and techniques.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience in ERP, Inventory Management and Hardware
  • Standard knowledge of MS Excel/Google Sheets

Work Location – HQ, Indiranagar, Bangalore (Hybrid Work)

Experience - 3-6 yrs

Working hours - US business hours (Pacific Time), 6 days a week (6pm to 3am IST)

Location : Indiranagar, Bangalore

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