Field Services Engineer

4 weeks ago

Ahmedabad, India MGI Full time
About MGI
MGI Tech Co., Ltd. (referred to as MGI), keeps committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and life course equipment and systems for precision medicine, precision agriculture, precision healthcare and other relevant industries. MGI is a leading producer of clinical high-throughput gene sequencers, and its multi-omics platforms. MGI SG is the regional headquarters for Asia Pacific (APAC) and plays the role as the regional commercial management center to market, promote, sell and distribute all products and services from MGI Tech Co., Ltd. and continuously develop its logistic center, financial center and R&D centers in Singapore as a hub to its Asia Pacific businesses.
Our Mission is to develop and promote advanced life science tools for future healthcare, and to transform people’s lives for the better. We don’t hesitate to make bold decisions that can help us achieve new breakthroughs. We believe that the success of our business will mean a better world for people to live in.
Our Message to the world is simple: lead in life science innovation, make everyone’s life healthier and longer.
About the Position
We are currently seeking an experienced FSE to provide installation, basic operational training and repair services within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.
Responsibility
Field Service Engineer focused on MGI NGS sequencing instrumentation as well as its affiliated equipment and assays.
Execute on-site installations, instrument validation, maintenance and general customer training.
Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root causes and feedback to corresponding company department or personnel.
Identify customer requests or complaints, escalate issues if necessary to solve critical tasks in the fastest way possible.
Proactively share experience, knowledge and skills with peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
Developing and maintaining positive relationships with customers in assigned territory.
Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.
Requirement
Bachelor or above degree with professional background in Electronics/Biochemistry/Engineering or related subjects.
Prior 3 years or above work experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity.
Prior knowledge and experience on Genetics, Molecular Biology or Bioinformatics preferred.
Prior experience with IVD or equivalent regulations is preferred.
Outstanding problem solving and interpersonal skills.
PC and networking skills.
Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required.
Good English skills, both verbal and written.
Let’s move to the brighter and more equal future together and deliver #Omicsforall

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