BizOps Senior Engineer

1 month ago

india QuEST Global Services Pte. Ltd Full time

Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
 

Roles & Responsibilities:

Application monitoring: implementing & maintaining dashboards and tools to monitor application health and performance, participate to recurring reviews, detect & analyze anomaliesApplication support: as a support engineer, help platform users (internal teams), troubleshoot issues with the platform, dispatch and follow up with other more specialized teams (development, infrastructure) or third party vendors, or investigate incorrect application behaviors Application deployment: prepare and implement new application releases rollouts and migrations. Prepare & execute procedures for new application releases/updates Troubleshoot application issues so that other teams can fix or work around them – implement restoration procedures as needed; follow up on raised issues. Monitor applications health & performance Improve and maintain tools to monitor applications health (mainly Grafana & Splunk dashboards & alerts) Participate in 24/7 on-call guard duties on rotation basis Help improve team processes (planned works, ticket management, communication flows…) Schedule planned works as requested Review procedures so that they minimize customer impacts Make sure communication to impacted users is done accordingly and timely Write RCAs (root cause analysis) in case of production incidents

Required Skills (Technical Competency):

Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to troubleshoot and automate routine tasks. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. Experience in one or more of the following is preferable: Splunk SPL, Python, Javascript, Go ... Interest in analyzing and troubleshooting large-scale distributed systems. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Technical environment: Linux, Kubernetes, Atlassian stack (Jira, Confluence, Fisheye, Crucible), Git, Helm templates, Mongodb, PostgreSQL, Python, Splunk, Grafana, Web APIs, Micro services, Java

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