
Operations Manager
18 hours ago
Role & responsibilities
Key Responsibilities:
- Identify gaps and implement process improvements across HR touchpointsonboarding, performance management, engagement, and exit management.
- Collaborate with Client Partner teams to update and refine policies in alignment with evolving organizational and employee needs.
- Track and drive key performance metrics such as Service Levels (SL), Average Handle Time (AHT), Quality Scores, CSAT, First Contact Resolution (FCR), and Productivity.
- Manage shrinkage and proactively address attrition through workforce analytics, engagement plans, and structured feedback loops.
- Lead performance management processes including regular reviews, PIP planning, and career pathing.
- Drive continuous process improvement initiatives to increase efficiency and optimize resources.
- Coordinate with HR, Training, Quality, WFM, and other support functions to ensure smooth day-to-day operations and quick issue resolution.
- Act as the escalation point for operational, employee, or policy-related concerns from frontline managers and clients.
- Ensure compliance with internal policies, client expectations, and legal obligations.
- Partner with clients to deliver actionable insights and innovations that add value beyond standard KPIs.
- Participate in client calls and represent business health, action plans, and risk mitigations confidently.
- Identify revenue or efficiency improvement opportunities and build business cases where applicable.
- The person should possess strong data-driven approach to performance and people metrics.
- They should possess excellent interpersonal and stakeholder management skills.
- Should be proficient in MS Excel, dashboards, and reporting tools.
- Experience in a BPO or services environment.
Preferred candidate profile
Min 10- 12years of experience in international BPO
Excellence communication skills
Comfortable working with night shifts
-
Operations Manager
17 hours ago
Ernakulam, India Gateway Security Group Full timeJob Title: Operations Manager Department: Parking Operations Location: CIAL (Cochin International Airport), Kerala Company: Gateway Group Position Summary: We are seeking a dynamic and experienced Operations Manager to oversee and manage the day-to-day operations of our parking facility at Cochin International Airport (CIAL). The ideal candidate will ensure...
-
Operations Manager
17 hours ago
Ernakulam, India Edvube Pvt Ltd Full timeCompany Description EDVUBE Pvt Ltd is a leading ISO-certified skill learning platform, proudly incubated under the Kerala Startup Mission, Kalamassery. With a growing community of over 4000+ students, we are committed to delivering high-quality, future-ready education that empowers learners with practical skills and industry exposure. Role Description This...
-
Operations Manager
18 hours ago
Ernakulam, India ORTEZ INFOTECH PVT LTD Full timeWe are looking for a dynamic professional who can take on a dual role as Operations Manager cum Project Manager. The ideal candidate will have strong project management expertise in ERP software development/implementation along with hands-on technical leadership in .NET development. This role requires balancing client-facing responsibilities, team...
-
Operations Manager
17 hours ago
Ernakulam, India Travancore court Full timeProcess Optimization:Analyze existing processes and implement improvements to increase efficiency and productivity. Resource Management:Oversee staffing, inventory, materials, and budgets to ensure optimal resource allocation. Quality Control:Monitor and enforce quality standards and procedures for goods or services. Strategy & Planning:Develop operational...
-
Operations Manager
18 hours ago
Ernakulam, India Medzivot Private Limited Full timeOperations supervision Admin Office Management Knowledge of Tally & accounts Job Types: Full-time, Permanent Pay: ₹30, ₹40,000.00 per month Benefits: Health insurance Work Location: In person
-
Operations Manager – International
18 hours ago
Ernakulam, India Gleesire Holidays Pvt Ltd. Full timeCompany Description Gleesire Holidays Pvt Ltd specializes in organizing tours and holidays to various travel destinations. Our experienced team offers a broad range of itineraries, including the marvelous temples of South India, enchanting backwaters of Kerala, and the acclaimed heritage sites, forts, and palaces of Rajasthan & North India. We take pride in...
-
Infrastructure Operations Manager
17 hours ago
Ernakulam, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role...
-
Operations Manager
19 hours ago
Ernakulam, India Pathirakozhi Full timeResponsibilities: * Lead operations team, drive sales & marketing strategies * Oversee restaurant Operations, develop marketing plans * Oversee sales forecasting & campaign execution * Collaborate on marketing initiatives with team. Food allowanceHouse rent allowance
-
Operations Manager – International
18 hours ago
Ernakulam, India Gleesire Holidays Pvt Ltd. Full timeCompany Description Gleesire Holidays Pvt. Ltd. specializes in organizing tours and holidays to various travel destinations. Our experienced team covers a wide spectrum of itineraries, including the marvelous temples of South India, enchanting backwaters of Kerala, and the acclaimed heritage sites, forts, and palaces of Rajasthan and North India. Our mission...
-
Operations Manager/Sales
19 hours ago
Ernakulam, India Aquaneeta Full timeTo oversee and streamline the entire sales operations process, ensuring smooth coordination between sales, marketing, service, logistics, and finance teams. The role is responsible for monitoring sales performance, improving operational efficiency, supporting the sales team, and driving overall revenue growth. Key Responsibilities Sales Process Management...