
Operations Manager
15 hours ago
Job Title: Operations Manager
Department: Parking Operations
Location: CIAL (Cochin International Airport), Kerala
Company: Gateway Group
Position Summary:
We are seeking a dynamic and experienced Operations Manager to oversee and manage the
day-to-day operations of our parking facility at Cochin International Airport (CIAL). The ideal
candidate will ensure efficient parking operations, superior customer service, staff
management, and compliance with safety and regulatory requirements.
Key Responsibilities:
- Manage and supervise all aspects of daily parking operations at CIAL.
- Lead, train, and supervise a team of parking attendants, supervisors, and support
staff.
- Ensure high standards of customer service, safety, and cleanliness are maintained at
all times.
- Monitor parking equipment and technology systems, ensuring uptime and timely
maintenance.
- Prepare daily, weekly, and monthly operational and financial reports.
- Handle customer queries, disputes, and escalations effectively.
- Optimize resource allocation and implement cost-control strategies.
- Liaise with airport authorities, vendors, and internal teams to ensure smooth
operations.
- Ensure compliance with all company policies, legal requirements, and airport
regulations.
- Implement operational improvements to enhance efficiency and user experience.
Qualifications & Skills:
- Bachelors degree in Business Administration, Operations Management, or a related
field.
- Minimum 5 years of experience in operations management, preferably in parking,
logistics, transportation, or facility management.
- Strong leadership and team management skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficient in MS Office; knowledge of parking management systems is a plus.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, 24/7 operational environment.
Working Conditions:
- Full-time position based at Cochin International Airport.
- Shift-based operations, including weekends and holidays, as per operational
requirements.
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