Desktop Support Engineer

4 weeks ago

Noida, India Morphing Inovations (OPC) Pvt. Ltd Full time

Job Title: Desktop Support Engineer (NIGHT SHIFT)
Location: Noida
Department: IT Support
Reports To: IT ManagerJob Overview:
We are looking for a skilled Desktop Support Engineer to provide technical assistance and support to end users for hardware, software, and network-related issues. The ideal candidate will have hands-on experience in troubleshooting IT problems, installing and configuring systems, and ensuring smooth day-to-day operations of the organization's IT infrastructure.Key Responsibilities:

  • Provide first-level technical support for desktops, laptops, printers, and other end-user devices.
  • Install, configure, and troubleshoot Windows/macOS operating systems, software, and applications.
  • Manage user accounts, email configurations, and access permissions in Active Directory or M365.
  • Troubleshoot LAN/WAN, Wi-Fi, and basic network connectivity issues.
  • Support printers, scanners, VoIP phones, and other peripheral devices.
  • Ensure anti-virus, patching, and security policies are up to date on all systems.
  • Handle incident logging, tracking, and resolution through the IT ticketing system.
  • Coordinate with vendors for hardware repairs and warranty claims.
  • Maintain inventory of IT assets and ensure proper documentation.
  • Assist in IT infrastructure projects, upgrades, and office moves as required.

Key Skills & Competencies:

  • Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365
  • Basic understanding of networking (TCP/IP, DHCP, DNS, VPN)
  • Experience in Active Directory, user profile management, and group policies
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, or ManageEngine)
  • Excellent troubleshooting and communication skills
  • Ability to work under pressure and manage multiple priorities

Qualifications:

  • Minimum 1 year of desktop support or IT helpdesk experience
  • Preferred Certifications: CompTIA A+, Microsoft MCSA, ITIL Foundation

Employment Type: Full-time, Night Shift (6:30 PM – 3:30 AM)
Experience Level: Entry to Mid-Level

Job Types: Full-time, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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