Q-Commerce Manager/E-Commerce Manager

3 weeks ago

Delhi, India New Bharat Impex Full time

Job Summary:

Role Overview

We are looking for a highly motivated and experienced E-Commerce Manager to lead our domestic online sales operations across leading platforms such as Blinkit, Zepto, BigBasket, Amazon, Flipkart, and other e-grocery/e-retail channels. The ideal candidate will be responsible for driving online sales growth, managing marketplace relationships, optimizing product visibility, and ensuring smooth end-to-end operations for our rice and FMCG product range in the domestic market.

Key Responsibilities:

1. Platform Strategy & Management

  • Develop and implement e-commerce strategy for domestic platforms.
  • Manage and grow company presence on Blinkit, Zepto, BigBasket, Amazon, Flipkart, etc.
  • Build strong working relationships with category managers and platform representatives.

2. Product Listing & Content Optimization

  • Oversee accurate and SEO-friendly product listings with updated descriptions, pricing, packaging, certifications, and images.
  • Regularly update stock status, MRP, offers, and product attributes on all portals.
  • Optimize product rankings and discoverability through keywords, content enhancement, and platform algorithms.

3. Sales & Promotions Management

  • Plan and execute promotional campaigns, discount offers, and visibility initiatives in coordination with platform teams.
  • Monitor campaign performance and ensure maximum ROI.
  • Forecast demand and coordinate stock planning for festive seasons and high-sales periods.

4. Order Fulfillment & Operations

  • Oversee end-to-end order flow: from order placement to final delivery.
  • Coordinate with warehouse/logistics teams to ensure timely dispatches and smooth returns management.
  • Monitor SLA compliance, returns, replacements, and customer satisfaction levels.

5. Data Analysis & Reporting

  • Analyze sales data, customer behavior, product performance, and competitor activities.
  • Prepare regular reports for management with actionable insights and improvement plans.
  • Track KPIs such as GMV, conversion rate, CTR, product ranking, and campaign ROI.

Qualifications & Experience

  • Bachelors or Master's degree in Business, Marketing, E-Commerce, or related field.
  • Minimum 1 years of experience in managing B2C e-commerce platforms (Blinkit, Zepto, BigBasket, Amazon, Flipkart, etc.) in FMCG/Food/Retail industry.
  • Proven track record of driving online sales growth and platform performance.
  • Strong understanding of platform algorithms, SEO for e-commerce, digital marketing, and sales analytics.
  • Proficiency in MS Excel, PowerPoint, and marketplace dashboards.

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