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Team Manager || International Operations

2 months ago

gurugram, India NIIT Full time

About NIIT


NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.


Link for our page:


Position : Team Manager

Experience: 4 to 8 yrs only

Location : Gurgaon, India (Sector- 34)

Job type & Working days/Shift : FTE, 5 days/Rotational including night shift/Australian shift

Skills: Team handling, operations, International operations, Client servicing, people management, Excellent communications, problem solving ability.


Job Description:


• Maintain schedule of available resources, effectively deliver assignments to achieve service level commitments.

• Manages non-productive time and ensures no impact on SLAs.

• Responsible for fixing basic process related issues as 1st level contact.

• Performs ongoing analysis of current staffing and ensuring time assignment.

• Scheduling, rescheduling and optimization of team meetings, one on ones, training.

• Responsible for day end status report giving the overview of performance.

• Leads pre-shift team briefing to discuss previous day performance and Current day planning.

• Ability and experience of handling challenging situations in calls/Webcasts

• Very good English communication skills and interpersonal skills

• Experience of handling calls with UK or US customers

• Problem solving ability

• Able to make quick decisions

• Should be able to handle team of 10-20.

• Should have basic knowledge of MS-Excel


Desired Candidate Requirement:

Must have 2+ years of Team handling experience.

Must be Graduate- Full time.

Must have International Client/Operation exposure along with excellent communication in English.


** NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. **