Team Manager, Alexa Shopping Operations
3 months ago
Key job responsibilities
Team Manager will:
· Manage day to day operations with a team of AI Data Validators and AI Validator Leads
· Manage work prioritization and delivery based on business needs
. Ensure high quality delivery under aggressive deadlines
. Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management
· Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
· Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis
· Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas
· Own team’s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis.
We are open to hiring candidates to work out of one of the following locations:
Gurugram, HR, IND
BASIC QUALIFICATIONS
· A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management.· Excellent communication (written & oral), strong organizational skills and detail oriented
· Strong analytical, problem-solving, and critical-thinking skills
· Comfortable working in a fast paced, highly collaborative, dynamic work environment
· Willingness to support several projects at one time, and to accept re-prioritization as necessary
PREFERRED QUALIFICATIONS
· Proficiency in French, German, Japanese, and Spanish Language.· Business Analytics experience
· Six Sigma/Green Belt Certification
· MBA
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