Senior Product Manager

4 weeks ago

Gurugram, India American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About Products at American Express

American Express India Business focus on providing payment solutions to our customers by delivering high quality and world class product and services. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

The Product team is a dynamic business that manages Consumer Card portfolios and Card Member experiences across India. This team focuses on product value proposition, Card member experience, P&L management, portfolio performance and servicing optimization initiatives for Consumer Card products in the India market.

Roles & Responsibilities

The position will have responsibility for development of high quality, differentiated products that will advance American Express's leadership position through aggressive growth of the customer base. This role places a focus on innovation and maximizing existing portfolio and developing new revenue and profit streams for the product portfolio. The incumbent will be responsible to:

  • Develop product strategies, establish business plans & lead initiatives to grow the American Express Consumer Charge card portfolio in India
  • Deliver on key business drivers like enhancing, product value propositions, billings, customer lending and average spends, portfolio quality
  • Understand the market using analytics to develop insights on what the customer wants – product gaps/unmet needs of the customers
  • Collaborate with Sales/Acquisition teams on various Product-Sales initiatives to drive portfolio growth.
  • Work with other teams and business managers to optimize overall Blue Box business growth, cultivate cross sell opportunities to deepen customer relationships
  • Interface with multiple functions such as Operations, Finance, Legal and Compliance to resolve issues related to the product
  • Work closely with New Product Development team to launch new products and to enhance current products
  • Track competition closely and launch best-in-class features on Amex products

Business Outcomes:

  • Design & deliver a robust product that resonates with the target audience
  • Enhance the value proposition of existing Charge card products
  • Understand the stated/unstated needs of the customer & influence effectively to design solutions oriented towards solving customer problems

Leadership Outcomes:

  • Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
  • Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
  • Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  • Lead with a digital mindset and deliver the world’s best customer experiences every day

Qualifications & Experience:

  • 8 – 12 yrs.+ of proven track record in the Financial sector (MBA preferred) / luxury customer segment
  • Exceptional ability to think strategically, challenging the status quo to deliver product innovation resulting in competitive advantage and commercial performance
  • Superior analytical skills required; demonstrated ability to synthesize complex data into
  • winning strategies and executable plans. Comfort with ambiguity and "clean sheet of
  • paper" thinking
  • Demonstrated success in marketing and marketing strategy roles with a deep understanding of Card products
  • Passionate customer advocacy with distinguished ability to identify and fulfill customer needs
  • Demonstrated ability to deliver solutions with superior customer experience and innovative approaches
  • Strong communication and interpersonal, along with proven ability to lead and inspire
  • cross-functional teams; must be able to influence at all levels

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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