Collections Specialist

4 weeks ago


Mumbai, India DBS Bank Full time

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure

Job Purpose

1. To maintain the bucket balances and reduce NPA on the bank’s book

2. Ensuring that effective tools are applied to recovery losses

3. Ensuring all the data requirements are managed well for any inputs needed for analytics , legal inputs, etc.

Key Accountabilities

1) Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets

2) Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly

3) Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff

4) Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.

5) Execution of legal remedies like sec.138,arbitration, Lok Adalat, SARFAESI Act etc on defaulting customers for recovery of outstanding.

6) Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets are achieved.

7) Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.

8) Managing data & MIS’s as per the requirement.

Job Duties & responsibilities

1. Conducting the On-Boarding of shortlisted Debt Collection Agencies(DCA) as per the ORR process

2. Ensure the DCA complies with Bank’s Outsourcing requirement

3. Review & investigates customer complaints on DCA

4. Review customer’s settlement proposal when raised by the DCA

5. Perform Controlled Self-Assessment on the DCA on a month on month basis

6. Capacity planning for DCA’s from time to time

7. Check on timely account allocation to the DCA

8. Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts

9. Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage

10. Checking of Invoices raised by DCA and tracking for timely payment to DCA’s

11. Any other responsibility assigned to him/her from time to time by the Supervisor

Additional Responsibilities:

• Working on implementation of Collection Management system for India Consumer business

• UAT Testing of various modules of Collection Management system(CMS)

• Testing of mobility solution & Agency Management module as part of the CMS implementation

• Liasoning with local & regional technology team for timely delivery of various Collection system module

• Acting as a back-up to system administrator for CMS

• Preparing training document for Collection Management system

Required Experience

At least 8 years of experience in Retail Collection( Experience in Credit Cards collections is a must)

Education / Preferred Qualifications

Graduate/Post Graduate along with sound domain knowledge in Retail Collections

Core Competencies

1) Good analytical skills

2) Good presentation & negotiation skills

3) Good interpersonal skills

4) Good knowledge of the industry

5) Acumen to manage Collection agencies

Technical Competencies

1) Sound knowledge of policies / lending frameworks followed for retail products

2) Good knowledge of Collection tools & techniques

3) Sound understanding of regulatory guidelines on Collections issued by RBI (local regulations in India), MAS and local laws and regulations that impact retail businesses in general.

4) Knowledge of various Asset products and risks associated with them



  • Mumbai, Maharashtra, India BMC Software Full time

    BMC Software – Innovating Business with Multi-Cloud SolutionsIn today's fast-paced business world, excelling at customer service and driving innovation are crucial. At BMC, we empower businesses to thrive by offering flexible, scalable multi-cloud management solutions that bridge the gap between traditional and modern IT systems.Leading organizations...


  • Mumbai, Maharashtra, India BMC Software Full time

    BMC Software – Innovating Business with Multi-Cloud SolutionsIn today's fast-paced business world, excelling at customer service and driving innovation are crucial. At BMC, we empower businesses to thrive by offering flexible, scalable multi-cloud management solutions that bridge the gap between traditional and modern IT systems.Leading organizations...


  • mumbai, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we...


  • mumbai, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we...


  • Mumbai, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we...


  • Mumbai, Maharashtra, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest...


  • Mumbai, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we...


  • Mumbai, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we...


  • Mumbai, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we...

  • Executive Collection

    2 weeks ago


    Kandivali, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full time

    We have an excellent Job Opportunity for Executive Collection **Qualification**: Graduates **Experience**: 3yrs **Location**: Kandivali Monitor accounts to identify outstanding debts Investigate historical data for each debt or bill Find and contact clients to ask about their overdue payments Take actions to encourage timely debt payments Process...


  • Mumbai, India Oncloudz Softech Pvt Ltd Full time

    We are hiring the position of **Collection client outstanding ** for one of our client. Position : Collection client outstanding Experience : 1 to 3 years Salary :30k Location : Mumbai ,Mulund (West) Work Mode : Work From office Notice Period : 15 Days Immediate joiners only Job Type : Full Time Qualification: Any Graduate **Job brief** We are...


  • Mumbai, Maharashtra, India Electronics Devices Worldwide Pvt. Ltd. Full time

    We are looking for a Collection Executive to contact clients and collect outstanding payments.You will struck a balance between maintaining trustful relationships, and ensuring timely payments.Key Responsibilitiesa) Monitor accounts to identify outstanding debtsb) Investigate historical data for each debt or billc) Find and contact clients to ask about their...


  • Mumbai, Maharashtra, India HRS Group Full time

    HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...

  • Collection Executive

    3 weeks ago


    Mumbai, India OIAM GLOBAL SERVICES LLP Full time

    The role of a collections specialist is to serve as the liaison between the creditors and consumers of a company. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans **Salary**: ₹25,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance -...

  • Collection Executive

    2 months ago


    Mumbai, Maharashtra, India Electronics Devices Worldwide Pvt. Ltd. Full time

    We are looking for a Collection Executive to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Key Responsibilities a) Monitor accounts to identify outstanding debts b) Investigate historical data for each debt or bill c) Find and contact clients to ask...


  • Mumbai, Maharashtra, India Electronics Devices Worldwide Pvt. Ltd. Full time

    We are looking for a Collection Executive to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Key Responsibilities a) Monitor accounts to identify outstanding debts b) Investigate historical data for each debt or bill c) Find and contact clients to ask...

  • Collection Executive

    2 months ago


    Mumbai, India STECH HR Solution Full time

    Position: "Collection Manager", “Relationship Manager” No Sales, No Target Location: Lower Parel, Mumbai Experience: 0 years - 5 years Gender - Male / Female Education -Any Graduation in any stream **Job Description**: Ø Reviewing the company debtor list. Ø Contacting customers and informing them of their overdue bills. Ø Contact clients and...


  • Navi Mumbai, India hdb finance Full time

    **Company: HDB Finance** **Process: Collection Process Tele caller** **Qualification**:Graduation **Experience**:6 Months **Salary**:14000 to 18000 INR Per month, Unlimited Incentives **Roles and responsibility**: We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. Should have excellent communication...

  • Collection Specialist

    4 weeks ago


    Mumbai, India Careerfit.ai Full time

    Roles & Responsibilities:• Research each account using company records and Internetresources that are made available• Conduct custom collections campaigns on each client that consist ofemails, phone calls and standard mail correspondence• Develop collections methods that consistently lead to achieving orexceeding company financial goals• Work closely...

  • Collection Specialist

    1 month ago


    Mumbai, India Careerfit.ai Full time

    Roles & Responsibilities:• Research each account using company records and Internetresources that are made available• Conduct custom collections campaigns on each client that consist ofemails, phone calls and standard mail correspondence• Develop collections methods that consistently lead to achieving orexceeding company financial goals• Work closely...