Real Estate Sales Closing Team Leader

_Urgent Hiring for a Leading Real Estate firm in Gurugram_

Job Location: Gurugram

Job Title: Team Leader Sales - Closing (Real Estate)

Salary: Upto 15 LPA basis last drawn

Day Shift: 10 a.m. to 7 p.m with 1 weekoff rotational during the weekday (Sunday working)

*_Job Description_*:

*Key Responsibilities*

1. Lead and manage the on-site team of Closing Managers - setting daily goals, monitoring progress, and improving sales effectiveness through coaching and reviews.

2. Handle and convert warm and hot walk-ins - build rapport, address objections, and pitch offerings with precision and emotional intelligence. Become the corporate and product champion.

3. Maintain in-depth knowledge of project pricing, unit availability, promotional offers, buyer objections, and negotiation levers.

4. Drive daily adherence to SOPs - from welcoming prospects to structured tours, documentation, CRM updates, and closure workflows.

5. Facilitate upsell conversations — promote higher floors, premium views, clubhouse upgrades, or add-on parking in line with buyer profiles.

6. Train the team on pitch structure, pricing articulation, objection handling, and negotiation techniques.

7. Track visitor patterns, buyer questions, and conversion blockers — and recommend tactical interventions to improve performance.

8. Provide real-time market feedback to central teams — including competitor pricing, offers, and buyer sentiment.

9. Ensure key post-sale touchpoints are managed — hand-holding high-value customers for feedback, referrals, and cross-sell opportunities.

10. Audit, process feedback, set charters and clear SOPs for the Closing team, in conjunction with Marketing and Strategy Heads. Champion product and ingredient marketing.

_*Executional Scope*_

1. Conduct daily huddles with Closing Managers to assign lead priorities, follow-up actions, and unblock issues.

2. Monitor all walk-ins — review discussions, guide high-value buyers personally, and assign Closing Managers strategically.

3. Oversee inventory presentation and ensure accurate availability is communicated to all prospects.

4. Update offer decks, pricing tools, FAQs, and pitch scripts regularly for internal alignment.

5. Partner with CRM for a seamless post-booking experience — manage documentation, collections, and approvals.

6. Review daily closure metrics — open leads, daily bookings, follow-up cadences, and average TAT.

7. Maintain site visibility — supervise walk-in flow, Closers' presentation quality, and readiness of the physical space.

8. Champion positive customer experiences — from first touch to final handshake — with clear, confident, and consistent engagement.

*_Key Result Areas (KRAs)_*:

• Achievement of revenue targets at the site level

• Upsell conversion and average ticket-size optimization

• Post-sale engagement and relationship continuity

• Product and pitch accuracy across customer interactions

*_Key Performance Indicators (KPIs)_*

• Revenue booked (weekly/monthly)

• Walk-in to booking conversion ratio

• Average up-sell value / ticket size per booking

• Turnaround time (TAT) from first visit to closure

_*Qualification*_

• MBA or equivalent postgraduate qualification

• 8–10 years of experience in front-end sales; prior real estate exposure preferred

• Demonstrated success in managing sales teams and delivering high-value closures

• Familiarity with premium homebuyers and high-touch engagement environments

• Experience in Tier 1 real estate companies will be a strong advantage

*_Core Competencies_*:

• Strong people management skills with a hands-on leadership style

• High confidence, emotional intelligence, and clarity in communication

• Deep understanding of buyer motivations and objection-handling frameworks

• Ability to balance field execution with team oversight and internal coordination

• Resilient, energetic, and goal-oriented — thrives in a high-intensity sales environment

_*Looking for Immediate Joiners*_

Please connect with me on via whatsapp or email resume