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Sr. Team Lead- Customer Support
4 days ago
Roles and Responsibility The SR. team Lead will assist in completing the duties of the customer service manager when the superior is not around. While ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well. Sometimes, TL may need to assist the representatives with their process when required. TL is also responsible for helping in the development and execution of training programs for customer service representatives. Their goal is to increase customer satisfaction by providing the best customer service possible. Sr Team Lead must be a good leader and have the initiative and know-how to handle people with different personalities. Team Lead will be responsible for handling 3 different teams and their respective Team Leads Team Lead must also have outstanding skills in analysis Team Lead should have knowledge of KPI and TNI report Proficiency with Microsoft Office suite and Google Docs Preparing and presenting employee reviews Organizing employee schedule Taking disciplinary action when necessary Ensuring a consistent standard of customer service Motivating employees and ensuring a focus on the GOAL Team Lead should have excellent oral and written communication skills. Create and implement an effective customer loyalty program If you match the above-required criteria, please apply for the post
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Customer Support Lead
1 month ago
bangalore, India Skit.ai Full timeAbout Skit: Skit.ai is the leading Conversational Voice AI solution provider in the ARM industry, empowering collection agencies to streamline and accelerate revenue recovery. Skit.ai is empowering debt collection agencies across the U.S. with automated, intelligent, and effective consumer conversations at scale by automating a million debt collection calls...
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Team Lead
4 weeks ago
bangalore, India Kapture CX Full timeCompany Overview:Founded in 2014 in Bangalore, Kapture is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI, consumer durables, and the energy sector. Complementing our offerings, we...
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Team Lead
4 weeks ago
bangalore, India Kapture CX Full timeCompany Overview: Founded in 2014 in Bangalore, Kapture is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI, consumer durables, and the energy sector. Complementing our offerings, we...
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Team Lead, Client Support
2 weeks ago
bangalore, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Team Lead, Relocation Support
2 weeks ago
bangalore, India Graebel Companies Inc. Full timeAre you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere...
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Team Lead, Relocation Support
3 weeks ago
bangalore, India Graebel Companies Inc. Full timeAre you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in...
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Team Lead Support
1 month ago
bangalore, India 686 OpenBet India Private Limited Full timeWho We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company,...
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Team Lead Support
4 weeks ago
bangalore, India 686 OpenBet India Private Limited Full timeWho We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company,...
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Recruiting Team Lead
1 week ago
bangalore, India SkilloVilla Full timeAbout usSkilloVilla is building the next generation platform to prepare students, fresh graduates, and workingprofessionals for the rapidly changing employment landscape through a technology-enabled advancedcurriculum.In a world where technology evolves by the day, and educational institutions’ curriculums find it difficult toupgrade to rapidly changing...
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Sales Team Lead
2 weeks ago
bangalore, India Town Contacts Technologies Pvt. Ltd. Full timeWe are seeking an experienced and dynamic Sales Team Lead to lead our sales team. The ideal candidate will have a proven track record in sales, excellent leadership skills, and the ability to drive the team towards achieving the company’s sales goals. Candidates looking for a promotion from Sr Business Development Executive to Team Leader and Managers are...
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Customer Support Lead
1 month ago
Bangalore Metropolitan Area, India Skit.ai Full timeAbout Skit:Skit.ai is the leading Conversational Voice AI solution provider in the ARM industry, empowering collection agencies to streamline and accelerate revenue recovery. Skit.ai is empowering debt collection agencies across the U.S. with automated, intelligent, and effective consumer conversations at scale by automating a million debt collection calls...
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Customer Support Lead
4 weeks ago
Bangalore Metropolitan Area, India Skit.ai Full timeAbout Skit:Skit.ai is the leading Conversational Voice AI solution provider in the ARM industry, empowering collection agencies to streamline and accelerate revenue recovery. Skit.ai is empowering debt collection agencies across the U.S. with automated, intelligent, and effective consumer conversations at scale by automating a million debt collection calls...
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Customer Service Team Lead
2 weeks ago
bangalore, India Mouser Electronics Full timeTitle: Customer Service Team Lead Customer Service Team Lead is responsible for managing daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Manages assigned Customer Service office with integrity and ethical business practices, and in...
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Customer Success Team Lead
3 days ago
bangalore, India Diligent Full timeAbout Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you...
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Recruiting Team Lead
1 week ago
bangalore, India SkilloVilla Full timeAbout us SkilloVilla is building the next generation platform to prepare students, fresh graduates, and working professionals for the rapidly changing employment landscape through a technology-enabled advanced curriculum. In a world where technology evolves by the day, and educational institutions’ curriculums find it difficult to upgrade to rapidly...
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Team Lead
4 weeks ago
bangalore, India ChargePoint Full timeRequirements · 5+ years of relevant work experience in People, Performance and Customer Management in Technical Support Environment· Bachelor’s degree or equivalent· Willing to work in night shifts (EST/PST Time zone)· Excellent written and verbal communication, including presentation skills.· Has a proven track record of financial acumen,...
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Sales Team Lead
2 weeks ago
bangalore, India Town Contacts Technologies Pvt. Ltd. Full timeWe are seeking an experienced and dynamic Sales Team Lead to lead our sales team. The ideal candidate will have a proven track record in sales, excellent leadership skills, and the ability to drive the team towards achieving the company’s sales goals. Candidates looking for a promotion from Sr Business Development Executive to Team Leader and Managers are...
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Team Lead
4 weeks ago
bangalore, India Razorpay Full timeThe Role:As an Lead, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay.Roles and Responsibilities:Resolve Merchant tickets over Freshdesk and calling the merchant.Quick turnaround time to answer Merchant queries and maintain the right categorisation of ticketsIdentify and...
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Product Support- Team Lead
1 month ago
bangalore, India FCM Full timeJob Purpose: The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role demands a higher level of expertise compared to first-level support, addressing more complex and escalated problems. In addition, this position entails...
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Product Support- Team Lead
4 weeks ago
bangalore, India FCM Full timeJob Purpose: The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role demands a higher level of expertise compared to first-level support, addressing more complex and escalated problems. In addition, this position entails...