Technical Support Analyst

3 days ago


secunderabad, India Certara Full time
Overview

Job Summary:


The Technical Support Analyst combines technical knowledge with presentation skills to provide advice both internally and externally. An effective Technical Support Analyst has a knack for solving complex problems in addition to having good communications and customer relationship skills. A levelheaded person who can talk customers through complex technical solutions.
The Technical Support Analyst will provide pre and post-sale support in which they will address technical subject matter questions, install software applications, provide product support, triage and escalate higher complexity issues. Interact with prospective and existing clients to perform an analysis of their respective business challenges


Responsibilities

Primary Duties:

Answer technology and subject matter questions in a professional manner Install, configure and implement software solutions that are sold to clients Providing Tier 1 level support Prepare training course material for software courses to effectively communicate and educate clients Create technical documentation for common support issues Provide web-based or on-site application training to current clients Measure of Success is based on customer satisfaction survey results/ticketing resolution system
Qualifications

Qualifications:

2 or 4 year degree in computer science or related technical field is preferred but we will consider candidates with a strong experience base, demonstrated over 2 or 3 years in the relevant area 1-2 years as a product support analyst—helpdesk or desktop support 1-2 years working within the pharmaceutical industry or supporting the pharmaceutical industry preferred 1-2 years of technical support experience Experience and/or knowledge of ECTD a plus

  • Secunderabad, India Certara Full time

    OverviewJob Summary:The Technical Support Analyst combines technical knowledge with presentation skills to provide advice both internally and externally. An effective Technical Support Analyst has a knack for solving complex problems in addition to having good communications and customer relationship skills. A levelheaded person who can talk customers...


  • Secunderabad, India Certara Full time

    Overview Job Summary: The Technical Support Analyst combines technical knowledge with presentation skills to provide advice both internally and externally. An effective Technical Support Analyst has a knack for solving complex problems in addition to having good communications and customer relationship skills. A levelheaded person who can talk...

  • Systems Analyst

    2 months ago


    Secunderabad, India Corporate Resources Full time

    Job DescriptionThe ERP Technical Analyst would Provide technical solution direction along with leadership in design, development, deployment, enhancement, Improvement, & Automation related workIn this role he/she will provide direct liaison with Business/DT Functional Owners/DL/PM/EA to define, design, test and implement business solutionsTechnical design to...

  • Technical Support

    2 weeks ago


    Hyderabad / Secunderabad, Telangana, India Wintech Services ( India) Private Limited Full time

    Greetings of the day from WintechAs we discussed here are the company details and Job Description including the Mandatory Skills Required, Please Acknowledge the JD and revert back to this mail. Have a Good Day And you said that your last working day was Oct 2023, and you have accepted 3 LPA CTC, so I need your confirmation on this.Ø Company Name -WinTech...

  • Fullstack Engineer

    2 months ago


    secunderabad, India Corporate Resources Full time

    Job Description Maintaining good relationships with internal and external stakeholders. Implementing best practice engineering methods. Providing technical guidance to engineering teams and top management. Supporting established organizational objectives by developing goals and strategies. ...


  • Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 2 Year of Experience on


  • Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on


  • Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 2 Year of Experience on


  • Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on


  • Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 2 Year of Experience on TimesJobs.com.


  • Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on TimesJobs.com.


  • Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on TimesJobs.com.


  • Secunderabad, India Corporate Resources Full time

    Job DescriptionOracle Financials Business Analyst (GDC).Techno-functional skills in Oracle Financials, iProcurement and HR.Business Analyst with functionality and configuration knowledge of Oracle Financials (AP, AR, GL, FA, CM), iProcurement (Indirect Materials) and HR (Employee Approval Hierarchy setups only related to iProcurement and Expenses).Preferably...

  • Systems Analyst

    3 months ago


    secunderabad, India Corporate Resources Full time

    Job Description The ERP Technical Analyst would Provide technical solution direction along with leadership in design, development, deployment, enhancement, Improvement, & Automation related work In this role he/she will provide direct liaison with Business/DT Functional Owners/DL/PM/EA to define,...


  • Secunderabad, Telangana, India Corporate Resources Full time

    Job DescriptionOracle Financials Business Analyst (GDC).Techno-functional skills in Oracle Financials, iProcurement and HR.Business Analyst with functionality and configuration knowledge of Oracle Financials (AP, AR, GL, FA, CM), iProcurement (Indirect Materials) and HR (Employee Approval Hierarchy setups only related to iProcurement and Expenses).Preferably...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...

  • Technical Data Analyst

    2 months ago


    Secunderabad, India Corporate Resources Full time

    Job DescriptionWork with Product Manager and Business Owners from multiple Business Segments to understand requirements for data capability enablement in Cloud based Unified Data Platform and convert those into user stories in Jira boardMapping data from primary and secondary sources to tables in Cloud based Data Lake/WarehouseAnalyze source systems data...

  • Business Data Analyst

    2 weeks ago


    Secunderabad, Telangana, India DATAECONOMY Full time

    Job DescriptionRole: Business Data AnalystExperience: 4 – 10 YearsJob Location: Hyderabad/PuneQualification: BTech/MTech/MCAMode Of work: HybridFirst preference for immediate joiners.Job Description:We are seeking a skilled Business Data Analyst with expertise in SQL and experience in banking risk management to join our dynamic team. The ideal candidate...