Application Support Analyst

4 weeks ago

Bengaluru, India MUFG Full time
Job Profile

Position details:

To perform BAU application and operation support on multiple Data Management Systems across MUFG Bank EMEA and MUS International. The role will form part of BAU team in managing and resolving incidents, problems and changes.

Roles and Responsibilities:

Delivery:

- Work in Shifts based on rota.- Identify and resolve technical issues.- Maintaining and updating system technical documents and service operation manuals.- To ensure the support provided is within the Service Level agreement set with business and technology groups.- Ensure IT governance, standards and procedures are adhered to at all times.- Plan and perform software releases as apart of Release and Change process.- Develop and deliver Application software changes according to requirement.- Investigate production incidents/problems and provide solution to fixing the issues.- Assess impact on supported systems based on production changes.- Follow standard tooling such as ServiceNow to manage Incidents, Problem and Change.- Maintain a good and detailed knowledge of AMD DEBI (Data Engineering and Business Intelligence) applications so as to effectively provide BAU support.- Ensure effective communications are maintained through timely sharing of information to technology and business stakeholders.- Liaise with external vendors such as Informatica, Hitachi for maintenance support on Application tools.- To cover on call support on a team rota basis.

Risk & Compliance:

- Ensure all activity fully complies with the appropriate policies, procedures and controls- Strict adherence to change management and privileged production access management processes

Culture and Leadership:

- Promote the MUFG values-led culture which is inclusive and diverse.- Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.

Job Requirements:

The Ideal candidate will be part of the DEBI platform support teams and we are looking for a person who strong experience (3+ years) in working in large scale teams and supporting production applications.

- ETL Tools: SSIS, informatica- Database: Oracle , SQL Server- Reporting tools: SSRS, Power BI- Batch Job scheduler like Control M (preferred) or any other similar scheduling tool- Powershell, plsql, SQL server Stored Procs.- Cloud: Snowflake ( good to have )- Experience in application development, database development and system support.- Experience with Java and python (advantageous).

Functional / Technical Competencies:

- Knowledge of the IT infrastructure (for example, hardware, databases, operating systems, local area networks) and the IT applications and service processes used within a Financial Services organization.- Required to have a good understanding of software development methodologies.- Good Data analysis and SQL- Strong analytical and problem solving skills.- Possess good verbal and written communication skills.

Personal Requirements:

- Strong decision making skills, the ability to demonstrate sound judgement.- A structured and logical approach to work.- Strong problem solving skills.- A creative and innovative approach to work.- Excellent interpersonal skills.- The ability to manage large workloads and tight deadlines.- Excellent attention to detail and accuracy.- A calm approach, with the ability to perform well in a pressurized environment.- Strong numerical skills.

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