Deputy Manager

4 weeks ago

Jodhpur, Rajasthan, India SOTC Travel Ltd. Full time

Please find the JD.

Purpose of Role

1. Driving Sales

2. Ensuring high level of customer satisfaction

3. Ensuring quality service by following the organization standards

Responsibilities:-

1. Responsible to achieve daily / weekly / monthly targets as specified by the BM

2. Maintain & follow grooming standards as specified in the SOP Manual

3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

4. Responsible to handle enquiries through – Walk in, Telephonic, Email, City distribution channels

5. Ensure that customer is provided with complete details pertaining to the product & cost

6. Responsible for relationship building and servicing the city distribution channels

7. To maintain query turnaround time as per SOP

8. Initiate telesales calls for follow ups & closure of sales bookings

9. Responsible to coordinate with service team for post-sale process

10. Maintain Daily Sales Report

11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers

12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction

13. Adhere to company policy and systems

14. Ensure zero monetary losses by cancellation of liabilities and timely collections

15. Ensure minimal risk related exposure for the organization by doing all necessary due diligence.

16. Ensure compliance to systems and process as per audit requirement.

17. Ensuring Business Losses are reduced.

18. Attending to customer escalations and resolving them in a timely manner.

19. Driving Incentive Programs and using them to motivate sellers and improve productivity 20. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities

21. Understanding the market and gaining competition insights and accordingly changing plans and strategy.

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