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Customer Relationship Management Specialist

2 months ago

India Native Teams Full time

Native Teams is a leading global platform that provides streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.

We are expanding our global team and looking for a CRM Specialist to bring their wider knowledge and help us get our product and service more widely known and used.

Would you like to take on a new challenge in Growth in a successful, fast-growing global start-up?



Location: Remote

Type: Permanent

Salary Range: Flexible



Key Responsibilities

  • CRM Management: Oversee the administration and management of HubSpot CRM to ensure optimal operation across all departments (Sales, Marketing, and Service). Ensure system configurations, user roles, and permissions are well-maintained.
  • Integration Management: Integrate HubSpot with various tools and platforms (e.g., project management software (Asana), email marketing solutions, engagement/call tools and customer support tools) to streamline workflows and enhance data sharing across departments.
  • Data Hygiene: Ensure data accuracy, quality, and completeness in the CRM. Implement regular audits and data cleansing practices to maintain high standards of data hygiene.
  • User Training & Support: Provide training and ongoing support to team members on CRM best practices, features, and functionalities. Foster a culture of effective CRM usage within the organization.
  • Process Optimization: Collaborate with cross-functional teams to identify opportunities for process improvement and automate repetitive tasks using HubSpot’s features and capabilities.
  • Collaboration with Stakeholders: Work closely with Sales, Marketing, and Service teams to understand their needs and ensure the CRM aligns with their processes. Engage in regular meetings to gather feedback and offer solutions.
  • System Updates & Maintenance: Stay updated on new features and updates from HubSpot, ensuring that systems are optimized and fully leveraged. Monitor performance and troubleshoot issues as they arise.
  • Compliance & Security: Ensure that CRM practices comply with data protection and privacy regulations. Implement appropriate security measures to safeguard sensitive information.
  • Project Management: Contribute to or lead CRM-related projects, working effectively across teams to ensure timely and successful project execution.


Requirements

  • Fluent in written and spoken English
  • 5+ years of experience in a CRM management role, particularly with HubSpot or similar platforms.
  • Strong technical knowledge of CRM systems, Zapier-like tools, APIs, Workflows and integration processes.
  • Proficient in data management and data structure.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks effectively in a fast-paced environment.
  • Proactive approach to identifying problems and implementing solutions, with a focus on continuous improvement.
  • Comfortable working in a dynamic environment with changing priorities and ambiguity.
  • Ability to collaborate effectively with cross-functional teams and foster a team-oriented culture.
  • Self-Motivated: A self-starter who takes initiative and has a strong desire to contribute to the organization's success.
  • Thrive in working in a fast-paced collaborative environment
  • Value autonomy and transparency
  • Has a ‘default to action’ mentality
  • Self-starter and deeply motivated to deliver


Benefits

  • Dynamic and interesting work in an early-stage, funded startup
  • Ability to influence the next stages of our growth
  • Flexible work environment
  • Competitive salary
  • Experience working in the ever-changing world of fintech
  • Opportunities for professional and personal growth
  • Additional employee benefits


Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.

At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.

As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.

If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you.

Apply now to join the Native Teams family and take the first step toward a brighter future