Senior Technical Analyst

Title -Windows Senior Analyst

Department -Enterprise Infrastructure Services (EIS) - Windows Platforms

Location -Bangalore, INDIA

Reports To -Senior Technical Manager - Windows Platforms

Level 3

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Technology Infrastructure Services team and feel like youre part of something bigger.

About your team

If you are passionate about delivering change in a technological world, look to Fidelity.
Enterprise Infrastructure Services (EIS): is responsible for managing all infrastructure components globally, supporting business delivery projects and delivering EIS projects.

Infrastructure related to Platforms - WINDOWS, UNIX, Storage & Backup, Virtualisation, Middleware and Datacentre.

About your role
The role is responsible for delivering core Windows engineering, development & support, working within the global Windows support, projects & engineering team. This role will be focused on operational support, engineering and delivering a cloud-based platform and working towards a target operating model to support a product owner methodology.

You will also require collaborative engagement with other platform engineering functions to ensure the business receives a consistently high service level from Technology Infrastructure Services as a whole.

As part of the Global Windows Operations team you would be responsible for the Day to Day operations of the Windows Server environment located in EMEA India and APAC.

The candidate will participate and be involved in all aspects of Platform support with opportunities to be involved in development & supporting fidelity project work.
As this role supports a global team there may be a requirement to work within a UK shift pattern also.

About you

Experience and Qualifications Required for the role have been listed below.

A Bachelor degree and Industry experience is mandatory

Technical

• Overall 8-9 Years of experience in Windows Servers, SCCM, WSUS, SCOM Monitoring, Group Policy, Basic PowerShell, Windows Clustering.
• Hands on experience of Windows Server Operating systems i.e. Windows Server is essential.
• Knowledge of Software update process, how to download, configure Windows update and schedule deployment using SCCM, WSUS and maintaining compliance using tools such as Nexpose.
• Knowledge of Windows Server operating systems Troubleshooting and Support.
• Understanding of Active Directory concept and Experience in AD, Group Policy Management.
• Experience in supporting in Hardware issues on Dell servers is essential.
• Good knowledge of any service Management tool such as Service Now tool for Change Management Incident Management.
• Candidate must be well orientated with Network, Backup and Storage technologies.
• Experience of working in a highly virtualised environment

Non-Technical

• ITIL Ver3.0 Foundation Certificate in IT Service Management is desirable.
• Excellent communication skills and the ability to communicate technical issues in non-technical terms to business people
• Strong ability to work in a Dynamic Flexible team on a rotational basis. Having an ability to share knowledge and circulate information throughout the team with attention to details.
• Excellent analytical, problem solving & communication skills
• Service oriented, ability to work under pressure and to tight deadlines
• Organised with good attention to detail
• Experience within Banking or Finance related business and experience working with large distributed systems strongly recommended
• A Can Do attitude and a high level of commitment to customer service
• Ability to re-prioritise and organise rapidly to respond to changing business requirements
• Awareness of the impact of change to the business environment, and to support teams
• Good problem solving, documentation and presentation skills
• To take part in weekly cover rota, including out of hours on call support, as required