Operations manager

3 weeks ago


Jaipur, India Wrapsandtags Full time

KRAs for Operations Manager – Wrapsand Tags1. Order Management & FulfilmentEnsure 100% on-time delivery of all hampers and gifts.Oversee end-to-end production flow — from sourcing to dispatch.Track daily order status and share reports with management.Maintain coordination with design, packing, and logistics teams.KPI:Timely order completion rateZero order errors or missing items2. Vendor & Artisan CoordinationManage relationships with local artisans, suppliers, and vendors.Negotiate timelines, quality standards, and pricing.Maintain updated vendor database and alternate backup sources.Ensure raw material availability as per project timelines.KPI:Vendor delivery reliability scoreCost efficiency achieved through negotiation3. Inventory & Material ManagementTrack and maintain inventory of raw materials and packaging supplies.Implement stock tracking systems (manual or digital).Conduct weekly/monthly inventory audits.Forecast demand for festive and wedding seasons.KPI:Inventory accuracy %Reduction in last-minute procurement4. Quality ControlImplement quality checks at each stage (sourcing, packing, dispatch).Create and follow brand SOPs for packaging and presentation.Handle client feedback and ensure replacements/resolutions when needed.KPI:Client satisfaction ratingNumber of quality-related reworks5. Logistics & DispatchCoordinate domestic and international shipments.Manage courier partners, tracking, and packaging compliance.Ensure safe, damage-free delivery.Monitor shipping costs and turnaround times.KPI:Delivery turnaround time% of damage-free deliveries6. Cost & Process OptimizationIdentify cost-saving opportunities without compromising quality.Improve operational efficiency through better vendor or process systems.Standardize checklists and templates for repeat tasks.KPI:Cost reduction achievedTime saved through process improvements7. Team ManagementSupervise packing team, freelancers, and assistants.Train new team members in brand standards and workflows.Assign daily tasks and ensure accountability.KPI:Team productivity & error-free execution8. Reporting & CommunicationMaintain daily/weekly status reports on production and dispatch.Flag potential delays or bottlenecks proactively.Coordinate with design, sales, and client servicing teams for updates.KPI:Timeliness and accuracy of reportingSmooth inter-department communication


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