Sr. Executive- Customer Service

Sr.Executive- Customer Service -E-commerce and CSD Job Description As a person, you’re a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you.You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story.In this role, you’ll help us deliver better care for billions of people around the world.It starts with YOU.  About Us Huggies®.Kleenex®.Cottonelle®.Scott®.Kotex®.Poise®.Depend®.Kimberly-Clark Professional®.You already know our legendary brands—and so does the rest of the world.In fact, millions of people use Kimberly-Clark products every day.We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact.We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.It’s all here for you at Kimberly-Clark. Led by Purpose.Driven by You. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. In one of our Manufacturing roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.To succeed in this role, you will need the following qualifications: * Graduate with MBA (Specialization in logistics, Tier 2) * At least 3-4 years of experience in similar role in FMCG industry * In depth SAP knowledge * Ability to demonstrate ‘Think Customer’ mindset * Ensuring the Order execution provided by the planner for Ecom/CSD/CPC on time from the depot’s and are reaching on time to the customer point. * Ensuring the planning and Execution for the E-commerce Customers such as Grofers / Big Basket and upcoming New Medical chains. * Ensuring Regular/Monthly Re-Conciliation to be carried out for all the E-com/CSD/CPC customer. * Quarterly NCC (Nil claim certificate) to be obtained from the customer post the reconciliation completion. * Accountable to meet the agreed service standards for Pan-India Canteen Stores Department (CSD)/Central Police Canteen (CPC). * Ensuring all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Retailers for CSD and CPC. * Ensuring that POs are serviced within the stipulated timeline to the CSD/CPC store in coordination with all relevant stakeholders. * Publishing Customer wise fill rate for E-com/CSD/CPC with reasons for loss and how we are going to improve the same. * Tracking Invoices-GRN and Sales Returns for the E-com/CSD/CPC. * Making Daily MIS reports and Order Status report to analyze the sales figures, returns, fill rate, and inventory * Making Weekly fill rate report to Analyze the lose values and reasons of lose. * Fill rate reconciliation with customer at month end and conduct root cause analysis for fill rate loss and derive action plan with stakeholders to deliver >90% hit rate. * Monthly review with NKAM and chains to improve fill rate and OSA. * Coordinate with customers for master updating, timely amendments, appointments issues, unloading issues, sales return issues. * New Launch planning and execution of PO’s to be done on time and in Full. * First point of escalation for all customer complaints for resolution of Depot/ transport/Credit Note issues. * All the Projects/IT developments of Ecommerce/CSD/CPC to be taken care. * Single point contact for all national projects for Canteen Stores Department (CSD)/Central Police Canteen (CPC) To Be Considered Click the Apply button and complete the online application process.A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website. And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise.We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. #LI-Hybrid Primary Location Mumbai Corporate Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time