Implementation Success Manager

3 days ago

Pune, India Appzen Full time

Roles & Responsibilities:

  • Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.
  • Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.
  • Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.
  • Study the AP process and map it to the ecosystem of the Autonomous AP solution.
  • Drive the requirement gathering and documentation.
  • Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.
  • Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
  • Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
  • Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
  • Manage UAT-related test result evaluation and bug-fixing.
  • Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.

Ideal candidates have:

  • 8+ years of experience in implementing Saas products or other relevant business consulting.
  • In-depth knowledge of AP/P2P function.
  • A strong leader who can mentor and loves to develop people.
  • Strong project management skills.
  • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
  • Ability to liaise with multiple internal cross-functional teams.
  • Basic understanding of integration framework for integration with relevant ERP/P2P systems

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