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Service Delivery Director for Financial Operations

4 weeks ago

Thiruvananthapuram, Kerala, India Allianz Services Full time
About the Role

We are seeking a highly accomplished Service Delivery Director to lead our Financial Business Services team in Trivandrum.

This individual will be accountable for the overall direction and operations of our delivery team, balancing strategic thinking with detailed execution and cross-functional oriented work.

Key Responsibilities
  • Leadership: Set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding teams accountable to meet and exceed performance targets.
  • New Business Opportunities: Provide support to new business initiatives. Take an active supporting role in bids and support the transition and implementation of new business, including new service offerings.
  • Expert Problem Management: Provide expert problem management support to difficult, high-profile customer issues and ensure root cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
  • Process Improvement: Drive improvements and implement global operation processes and quality assurance as well as develop policies and procedures regarding areas in scope.
  • Process Development: Develop, implement, or change processes as necessary to allow Financial Business Services to scale at an accelerated pace without impacting customer and employee experience.
  • Culture and Inclusion: Foster a work environment that respects and responds to the needs of a diverse staff.
  • Leadership Inspiration: Provide inspirational leadership, winning appropriate mindshare, alignment, and support towards delivering company vision and business opportunities.
  • Efficiency and Accountability: Remove obstacles to speed and agility, and maintain a streamlined organization with high levels of accountability and empowerment.
  • Communication: Communicate actively and ensure proactive information management, guiding employees through change initiatives.
  • Research and Recommendations: Responsible for best practice research, recommendations, and implementations.
  • Ad Hoc Projects: Perform ad hoc project work, including analysis of deliverables, meeting deadlines/milestones, and providing appropriate information and communication for management.
Requirements
  • Academic Background: Strong academic background.
  • Experience: Experience with people management and operations leadership.
  • Team Leadership: Experience in leading large teams to high levels of performance.
  • Succession Planning: Experience in developing future leaders and creating tailored succession plans.
  • Analysis and Presentation: Experience working on PowerPoint, analyzing data, and presenting to senior management.
  • Process Improvement Orientation: Process improvement oriented.
  • Language Skills: Fluent in English.
  • Transition Experience: Previous experience in transition projects is a plus.