Business Analysis

3 weeks ago


Mumbai, India JPMorgan Chase & Co. Full time
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Transformation team to partner with the Business.
As a Business Analysis - Sr Associate within our team, you will use data and deep-dive analysis to achieve strategic goals impacting Efficiency, Customer, and People. You will collaborate with teams in Operations, Controls, Finance, Human Resources among others, to solve end-to-end business problems. This role provides an opportunity to refine internal processes with the objective of enhancing productivity and quality.
Job Responsibilities:
Using data and deep-dive analysis to achieve the strategic goals impacting Efficiency, Customer and People
Drive completion of strategic objectives by effective tracking and communication
Collaborate with teams in Operations, Controls, Finance, Human Resources among others, to solve end-to-end business problems
Facilitate scheduled or adhoc meetings with partners with an objective to review metric performance, understand and define problems, leverage expertise and deliver solutions
Evaluate and refine internal processes with objective of enhancing productivity and quality
Understand changes in the business environment and promptly align to the changes with minimal possible disruption
Required qualifications, capabilities and skills
Minimum 3-years of experience using strong analytical skills with an ambition to improve processes
Minimum 3 relevant experience of working directly with Senior Leadership
Relevant work experience using Contact Center metrics, which includes but not limited to, Workforce Management metrics, People and Customer is required
Highly proficient in working with MS Excel, MS Word and MS PowerPoint
Being able to cope efficiently with various topics in parallel
Work well as part of a team but also be able to work independently
Efficiently identify, manage, and escalate relevant issues
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