Senior Analyst

Found in: Whatjobs IN C2 - 3 weeks ago

bangalore, India Pentland Full time

Senior Analyst (P2P & MM)

1 April 4 Job ID: 7 Bangalore Global Business Solutions Permanent - Full Time Apply for this position

Job title:

Senior Analyst (P2P & MM)

Date reviewed:

Choose an item. 3

Job reports to:

Technical Lead (P2P & MM)

Department:

IT Leadership

Decision making responsibilities:

☒ Thought leadership with P2P Solutions

☒ Develop team capability, monitor performance, and set team objectives.

Job level:

4-Manager/Senior Specialist

Direct reports:

No

1-3

Choose an item.

Type of role:

Specialist

Job purpose: Explain briefly what the job does and why it exists.

Responsible for implementing, and maintaining the P2P application. You will collaborate with cross-functional teams and stakeholders to analyse requirements, develop strategies, and provide technical guidance to ensure successful SAP implementations and ongoing operations. You will understand the P2P business processes, suggest continuous improvements / new initiatives that you will then deliver/support technical solutions to the end-user. This is a multi-faceted role that has great opportunities to explore new technologies.

Key responsibilities: List in order of priority, the key activities and outputs of the role, describing what is necessary to achieve the job’s end results.

1

Incident Management: Establish and oversee an incident management process to document, prioritize, and resolve IT-related incidents and service requests efficiently.

2

Service Desk Management: Manage a service desk or support team responsible for handling user inquiries and support tickets related to P2P systems.

3

Escalation Handling: Define clear escalation procedures for complex issues, ensuring they are addressed by the appropriate personnel or teams within established timelines.

4

Requirements Gathering: Collaborate with business stakeholders to gather and document requirements, ensuring a clear understanding of their needs and translating them into actionable IT solutions.

5

Root Cause Analysis: Conduct root cause analysis on recurring issues to identify underlying problems and implement preventive measures to minimize future incidents.

6

Documentation and Knowledge Base: Maintain a comprehensive knowledge base and documentation repository for common issues, troubleshooting procedures, and frequently asked questions to facilitate self-help and knowledge sharing.

7

Change Management: Implement change management strategies to facilitate the adoption of new technologies and processes among end-users.

8

9

Key performance metrics: That the role influences and controls.

1

Personal Productivity: Measure output in terms of project completions, system enhancements, and issue resolutions.

2

Project Delivery: Ability to contribute to SAP project delivery, including the successful implementation of new systems, system upgrades, or system migrations.

3

Incident, Services, & Change, Response and Resolution: Track the time taken to respond to and resolve system incidents, services and changes reported by users or detected through monitoring tools.

4

Process Optimization: Track the identification and implementation of process improvements and automation initiatives.

5

Risk Mitigation: Measure the effectiveness of risk mitigation strategies in the P2P process.

6

Knowledge Sharing and Documentation: Assess the quality and availability of technical documentation, architecture diagrams, and operational procedures.

7

Key technology capabilities: SAP AFS knowledge, Python, PowerShell, Figma, etc. Used to help recruiters target specific technologies.

1

SAP MM

2

MRP, Purchasing, Material Management, DC – 3PL Integration, Idocs

3

Infor Nexus

4

SAP ECC6

5

SAP AFS (Apparel & Footwear)

6

S4 Fashion / SAP HANA,

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