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Senior Associate

4 months ago

kochi, India Alight Solutions Full time

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.



Role summary

• To process the US Payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.

• To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries

• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty

• To proactively seek learning opportunities to develop and maintain good knowledge of Alight Solution’s systems, clients and workflow and processing procedures.

• To take an active part in promoting your own training and development in all areas.

• To own and manage the quality and accuracy of operational task of the team.

• To support and help facilitate 100% SLA attainment for the team through effective WFM.

• Be a SPOC to the clients (Internal / External)

• Be the Innovation champion for the process and team.


Main responsibilities Production

• Responsible For Processing and Meeting Targets Given for The Same

• Responsible For Second Level Verification of Data If Required

• Providing Feedback on Quality Issues Found During Audits

• Responsible for timely escalation of production related issues

• Responsible For Maintaining Accuracy Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA

• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc

• Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines

• Calculates, prepares and transmits manual payments and third-party disbursements

• Coaches and advises team members on Systems and PC usage

• Suggests ways in which systems and procedures can be improved to enhance the business.

• Updating Process Related Reports and Documents

Compliances

• Ensuring ISMS Compliance of the Team

• Adhering To Company Policies, Rules and Regulations

• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

• Adhering to Work Timings, Leave Schedules


Key experience

• 2 -5 years' experience in US Payroll

• PC Literacy - Word and Excel (Basic Level)

• Graduate from any stream / Diploma Holder

• PC Literacy - Word and Excel (Basic Level)

• Good technical knowledge of payroll and payroll systems

• Track record of face to face, telephone and written contact with customers