Configuration Management Engineer

7 days ago

bangalore, India Tata Consultancy Services Full time
Greetings from TCS
Job Title: CMDB Analyst
Location: Noida, Gurgaon, Hyderabad, Bangalore, Pune, Kolkata, Chennai, Mumbai
Experience Range: 10 to 15 years
Job Description
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.
What are we looking for?
Expert knowledge of IT Configuration Management processes.
Experience in ServiceNow CMDB.
Understanding of ServiceNow Discovery, Service Mapping and knowledge of ServiceNow CSDM Model.
Clear understanding of Business Capabilities, Business Applications, Application Services, Middleware Infra, Service Offerings and so on.
Able to work with Customer stakeholders which are Business Application Owners, Infra CI owners.
Experience in performing CMDB audit and Remediation.
Solution Oriented mind set & be able to provide recommendations for the current and future platform.
Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Change
Excellent analytical, and problem-solving skills on maintaining CMDB data integrity.
Able to generate reports for KPIs.
Excellent collaboration, customer service, and communication skills to work in a team environment.
Ability to work under pressure effectively and efficiently handle multiple priorities simultaneously.
Responsibilities of CMDB Analyst Summary
Work as CMDB team in developing standard IT Configuration management methodology.
Assisting team in the development of CMDB Policy, Processes, Data Models, and Knowledge base.
Performing operational activities as defined by CM policies and procedures.
Works along with CMDB team to improve CI data integrity regarding classes, naming conventions, attribute modeling, CI relationship, data sources.
Conducts CI audits and reconciliation for CMDB Remediation independently.
Maintains CIs to ensure CMDB accuracy and completeness.
Drives visibility on unauthorized CI changes or alterations to environment.
Delivering CMDB reports agreed and on demand.
Identifying and reporting on noncompliance situations
Works with Infra teams to understand new requirements and identify how Configuration management can support improved Service Delivery.
Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
Perform SDLC activities required to enhance the Service Now platform.

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