Current jobs related to Customer Grievance Officer - Vizag - Airtel Payments Bank

  • Customer Service Representative-Loan Center

    2 weeks ago

    Vizag, Andhra Pradesh, India IDFC FIRST Bank Full time

    Job Title – Customer Service Representative Function - Customer Experience Job Purpose: The role bearer will assist the company in enabling customers, partners, and other stakeholders to address their needs for query resolution and help as brand ambassadors for the company. Roles & Responsibilities: Provide excellent customer service and...

  • Branch Manager

    3 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job PurposeDrive the overall business of the branch by ensuring exceptional customer service, proactive sales environment, and seamless back-office operations.Key AccountabilitiesImplement the overall Bank strategy at branch level, develop and implement branch-specific marketing & communication strategies, and own the Branch P&L.Job Duties and...

  • Branch Head Director

    2 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job PurposeLead a high-performing branch team to drive overall business growth through exceptional customer service, proactive sales environment, and seamless back-office operations.Enhance existing relationships with customers and build new relationships to increase the customer base.Ensure compliance with all applicable external and internal regulations...

  • Branch Head

    3 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job PurposeAs a Branch Head at DBS Bank, you will be responsible for driving the overall business of the branch by ensuring exceptional customer service, a proactive sales environment, seamless back-office operations, and overall profitability. You will enhance existing relationships with customers and build new relationships to increase the customer...

  • Branch Manager

    4 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job Title: Branch HeadDBS Bank is seeking a highly skilled and experienced Branch Head to lead our team and drive business growth in the region.Job Purpose:The Branch Head will be responsible for driving the overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations, and overall...

  • Branch Manager

    4 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job Title: Branch HeadAt DBS Bank, we are seeking a highly skilled and experienced Branch Head to lead our team and drive business growth.Job Purpose:The Branch Head will be responsible for driving the overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations, and overall profitable...

  • Customer Service Ambassador

    2 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job Purpose: As a Customer Service Officer at DBS Bank, you will play a critical role in driving customer retention and acquisition by delivering exceptional service experiences. Key Responsibilities: Develop and implement strategies to deepen customer relationships and increase customer satisfaction. Sources asset products, including JDL renewal & NTB,...

  • Customer Service Representative

    4 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job Purpose:As a Customer Service Officer at DBS Bank, you will play a crucial role in retaining customers by providing exceptional service and driving new customer acquisition.Key Responsibilities:Deepen customer relationships across all products by delivering outstanding service, resulting in increased ETB Book balance movement and new customer...

  • Customer Service Representative

    3 weeks ago

    Vizag, Andhra Pradesh, India DBS Bank Full time

    Job Purpose:As a Customer Service Officer at DBS Bank, you will play a crucial role in retaining customers by providing exceptional service and driving new customer acquisition.Key Responsibilities:Deepen customer relationships across all products by delivering outstanding service, resulting in increased ETB Book balance movement and new customer...

  • Global Customs and Operations Manager

    1 week ago

    Vizag, Andhra Pradesh, India Career Ahead Full time

    Job Title: Global Customs and Operations ManagerJob SummaryAs a Global Customs and Operations Manager at Career Ahead, you will be responsible for overseeing the import and export operations, ensuring compliance with international trade regulations, and managing the logistics of our supply chain.Key ResponsibilitiesCoordinate with government authorities for...

  • Airport Operations Officer

    4 weeks ago

    Vizag, Andhra Pradesh, India IndiGo Full time

    Job Opportunity at IndiGoWe are seeking a highly skilled and motivated individual to join our team as an Officer/Executive in various departments, including Customer Service, Security, Ramp, and Catering.Key Responsibilities:Ensure that all candidates meet the eligibility criteria, including minimum graduation from a recognized board or university.Assess the...

  • Senior Operations and Customs Executive

    2 weeks ago

    Vizag, Andhra Pradesh, India Career Ahead Full time

    Operations OverviewWe are seeking a skilled Senior Operations and Customs Executive to join our team at Career Ahead.Collaborate with transportation suppliers to optimize delivery routes and schedules.Recommend the most cost-effective transportation methods for cargo delivery.Ensure prompt delivery to customers and maintain high satisfaction rates.Plan and...

  • Airport Operations Officer

    4 weeks ago

    Vizag, Andhra Pradesh, India IndiGo Full time

    Job Opportunity at IndiGoWe are seeking highly motivated and skilled individuals to join our team as Officer/Executive in various departments, including Customer Service, Security, Ramp, and Catering.Key Responsibilities:Ensure compliance with company policies and procedures.Provide excellent customer service and support.Work in a fast-paced environment with...

  • Assistant Front Office Manager

    1 week ago

    Vizag, India Pema Wellness Retreat Full time

    POSITION SUMMARY:Oversees all guest services operations, including reception, reservations, telephone, inter departmental coordination, and transportation services to ensure quality and guest satisfaction.ResponsibilitiesEnsures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the...

  • Assistant Front Office Manager

    1 week ago

    Vizag, Andhra Pradesh, India Pema Wellness Retreat Full time

    ROLE SUMMARY:As the Assistant Front Office Manager, you will oversee all guest services operations, including reception, reservations, telephone, inter-departmental coordination, and transportation services to ensure quality and guest satisfaction.Key ResponsibilitiesEnsure the smooth running of the front office department, where all aspects of the guest...

  • Assistant front office manager

    1 week ago

    Vizag, India Pema Wellness Retreat Full time

    POSITION SUMMARY:Oversees all guest services operations, including reception, reservations, telephone, inter departmental coordination, and transportation services to ensure quality and guest satisfaction.ResponsibilitiesEnsures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the...

  • Customer Service Manager

    2 weeks ago

    Vizag, Andhra Pradesh, India AccorHotel Full time

    {"title": "Customer Service Manager", "description": "Key Responsibilities:Conduct daily briefings and ensure that all pertinent information is well received by team members.Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.Review, analyze and suggest improvement of work flow...

  • Sales Coordinator

    2 weeks ago

    Vizag, Andhra Pradesh, India AccorHotel Full time

    Job Summary:The Sales Coordinator will be responsible for maintaining complete knowledge of hotel features, services, and safety guidelines. This includes coordinating group arrangements, working with group contacts to facilitate program planning, and communicating group needs to relevant departments.Key Responsibilities:Maintain complete knowledge of hotel...

  • Airport Operations Officer

    3 weeks ago

    Vizag, Andhra Pradesh, India IndiGo Full time

    Job Requirements:Candidates must meet the following criteria to be considered for this role:Eligibility Criteria:1. Educational Qualification: A minimum of a Graduation degree from a Recognized Board or University as determined by IndiGo.2. Desired Skills: Good Communication Skills, Customer Service Aptitude, and Open to work in rotational shifts, able to...

  • Airport Operations Officer

    1 week ago

    Vizag, Andhra Pradesh, India IndiGo Full time

    Job Profile:Candidates will be responsible for ensuring that all mandatory requirements are met. This includes possessing good communication skills and a pleasing personality for customer service roles. Adaptability to all weather conditions is necessary for security and ramp positions, which can be located at either the terminal or apron.Key...

Customer Grievance Officer

2 months ago

Vizag, India Airtel Payments Bank Full time
Airtel Payments Bank is actively seeking motivated and dedicated talent to join our dynamic team as Customer Grievance Officers .
Base Location : Visakhapatnam / Rajahmundry
Responsibilities
Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines
Responsible for one or more districts and will visit the designated locations in each district for defined duration
Will take care of operations activities in assigned geography
Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM.
CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
CGO should have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.
CGO should contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.
CGO should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
CGO should promote and market the new and existing products and services introduced by the bank.
CGO should follow all banking polices as determined by the board of directors or owners of the bank.
Requirements:
A positive and outgoing attitude, with a passion for customer interaction
Excellent communication and interpersonal skills
Ability to work independently and take initiative
Willingness to travel to different locations as required
Previous experience in customer handling or field-related roles is a plus, but not necessary
Minimum Qualification: Graduation