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ZOHO CRM Creator

3 months ago

mumbai, India Tripoly Full time

Job Title - Zoho CRM Creator

Qualification - B. Tech in any Specialization or MCA or Any Graduates

Experience 5 to 7 years

Job Role -


  • Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business
  • Participate in requirements gathering sessions with business users
  • Document requirements for new features, data capture, process functions, reports, and training
  • Functional and System Knowledge
  • CRM customization and assisting CRM Implementation
  • Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps
  • Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps
  • Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator.
  • Understand system integrations and dependencies
  • Analyze impact of changes on systems and integrations
  • Process mapping and workflow creation
  • Must Have a Functional & Technical Understanding of Zoho applications.
  • Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management.
  • Understand requirements by function and setup processes in Zoho
  • Ensure smooth running of existing applications and handle any kind of challenge being faced by the team
  • Setup knowledge for users by the team, to learn and execute their set of processes
  • Identify opportunities for integration with external apps
  • Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues
  • Train users to utilize their specific Zoho apps for their use case
  • Plan, implement, and manage process change initiatives with respective department heads.
  • Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc.
  • Act as internal Zoho Support desk to troubleshoot queries/issues.
  • Conduct monthly reviews with teams to understand adoption/improvements
  • Plan, implement, and manage process change initiatives with respective department heads
  • Use data and reports to make evidence-based decisions to increase Zoho adoption

Desired Candidate Profile


  • Minimum 5-year experience in Zoho Application.
  • Hands-off experience/inclination to work with Zoho applications.
  • Configuration on Zoho CRM, Desk, Project
  • Workflow / Custom Functions / Blueprint configuration on Zoho.
  • Understanding of Business Processes