Customer Support Executive

2 days ago

Gurugram, India World Wide Business Management Outsourcing Full time

Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team

*This is an in-office, permanent, full-time role that is in Gurgaon, India.

Job Title: Customer Support Executive (Non-Voice Process)

Gender: Only Males are Preferred
Experience: Fresher - 3 Years
Location: Sector 48, Gurgaon
Company: Worldwide Business Management Outsourcing (WBMO)

Working Days: 5 Days working (Mon - Fri )

Shift Timings: Night Shift (6 PM - 3 AM)

Additional Requirements:

  • Must be flexible to work on Indian public holidays
  • Immediate joiners preferred
  • No cab facility (candidates must arrange their own commute)
  • Free meal provided during shift

Key Responsibilities:

  • Handle customer queries through chat and email professionally and efficiently
  • Provide accurate and prompt responses using company tools and SOPs
  • Ensure high levels of customer satisfaction by resolving issues effectively
  • Maintain and update records of interactions in internal systems
  • Collaborate with internal teams to address and resolve customer concerns

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

  • Night Shift (Preferred)

Work Location: In person

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