Deal Desk Analyst

3 weeks ago

Mumbai, Maharashtra, India Pepper Content Full time

About Pepper

Pepper Content ( is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Airtel, Google, HDFC Bank, Adani, Infosys and majority of the startup ecosystem.

We are building a global SaaS-enabled marketplace for fast-growth SMB, mid-market and

enterprise customers that helps marketers manage all their activities ranging from content

creation to workflow management and content distribution. To fuel all this, we have some

exciting plans, and we are looking for someone in the capacity of a Deal Desk Analyst.

Role Purpose

The Business Analyst will play a pivotal role in ensuring operational excellence across the Deal Desk, Staffing, and Project Management functions of the Central CX Office. This role will oversee deal evaluation and pricing, align staffing plans to incoming deals, and ensure structured project governance from kickoff to closure. The ideal candidate will be highly organized, process-driven, and skilled at balancing commercial viability with delivery feasibility.

Key Responsibilities

1. Deal Desk Management

  • Partner with Sales and Capability teams to define pre-sales scope (inclusions, exclusions, assumptions).
  • Validate feasibility, effort estimates, timelines, and resource requirements.
  • Calculate and validate costs, margins, and profitability using internal rate cards.
  • Ensure proposals are complete, standardized, and aligned with margin and pricing policies.
  • Maintain and update proposal templates, trackers and Deal Desk SOPs.

2. Staffing Oversight

  • Collaborate with Capability Leads and VSD teams to ensure accurate resourcing plans for new and ongoing projects.
  • Match resource skills, availability, and workload to project needs while avoiding over/under-utilization.
  • Track utilization metrics weekly; recommend reallocations when utilization is >120% or

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