Customer Service Representative

3 weeks ago

South Delhi, India Onestore India Private Limited Full time

Job description

NOTE: Candidate must be from Delhi-NCR or ready to relocate | Work from office only

Work Experience- 2-4 Years


Position Overview:

As a Customer Service Representative, you will be responsible for engaging with potential customers who have shown interest in the products or services offered by the company. Your primary objective will be to convert leads into sales by providing excellent customer service, understanding their needs, and effectively presenting the value proposition of the company's offerings. This role requires exceptional communication skills, product knowledge, and the ability to work collaboratively with other sales and customer service teams.


Key Responsibilities:


● Respond promptly and professionally to incoming inquiries, leads, and sales opportunities through

various channels such as phone calls, emails, live chat, or social media platforms.

● Engage with potential customers to understand their requirements, address their questions, and provide

relevant information about the company's products or services.

● Build rapport and establish strong relationships with customers to gain their trust and confidence in the

company's offerings.

● Use consultative selling techniques to assess customer needs, identify opportunities, and tailor product

or service recommendations to meet their specific requirements.

● Explain product features, benefits, pricing, and terms to customers, ensuring they have a clear understanding

of what they will receive.

● Collaborate closely with other departments such as marketing, customer support, and product development

to stay updated on new offerings, promotions, and customer feedback.

● Accurately maintain customer information, sales activities, and updates in the company's CRM

(Customer Relationship Management) system.

● Meet or exceed assigned sales targets, objectives, and key performance indicators (KPIs) by

consistently achieving individual and team sales quotas.

● Stay up to date with industry trends, competitor products, and market conditions to effectively position

the company's offerings and differentiate them from competitors.

● Continuously improve sales skills and product knowledge through training sessions, self-study, and

staying informed about industry developments.


Qualifications and Requirements:


● Proven experience in sales, preferably in an inbound sales or customer service environment.

● Excellent verbal and written communication skills with the ability to engage and connect with customers effectively.

● Strong negotiation and persuasion skills to close sales deals and overcome objections.

● Ability to understand customer needs and provide appropriate solutions.

● Good product knowledge and the ability to learn and adapt to new products and services quickly.

● Familiarity with CRM systems and proficiency in using sales-related software and tools.

● Results-driven mindset with a track record of meeting or exceeding sales targets.

● Excellent time management and organizational skills to prioritize and handle multiple leads simultaneously.

● Strong teamwork and collaboration skills to work effectively with cross-functional teams.

● Resilience and the ability to handle rejection or difficult customers with professionalism.


Location: E-2, Jangpura Extension, New Delhi – 110014

Landmark: Opposite Sanatan Dharam Mandir

Nearest Metro station: Jangpura Metro, Gate No. 2


Shifts:

Rotational Shift Timings

Rotational working Days


About company:

Founded in the year 2012, ONESTORE INDIA PVT LTD brings together a group of highly motivated individuals that focus on delivering the best cyber surveillance and cell phone monitoring service to employers and parents across the globe. ONESTORE INDIA PVT LTD has been leading the phone monitoring & tracking industry for more than a decade now, and is perpetually making products and services to meet customer demands with exceptional monitoring solutions. Our "ONEMONITAR Android monitoring application" is rated among the best and is much admired by numerous users across the globe.


Company Website:

Product Website:

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