Tech Support Specialist

3 weeks ago


Pune, India Radical Technologies Full time
Interested candidates kindly share updated cv by 18th AugustJob Title

– Tech Support Specialist*Experience

– 2-3 years of relevant ExperienceJob Type – Full Time

*Qualification –

1. Education Requirement

– Graduate Degree Holder(Engg/Computer Science Background preferred)2. Core Competencies –

1. Excellent written & verbal English communication skills 2. Excellent troubleshooting skills, search skills, ability to approach problems logically. 3. Production application troubleshooting skills- windows, networking, etc

3.

Other Requirements –

1. Willing to work in a 24×5 environment.(Certification, etc.)

2. Excellent customer services skill.3. Customer service orientation and ability to work in a team.4. Good interpersonal and communication skills. 5. Excellent soft skills, communications skills (voice & email) to handle customers across the globe.6. Good typing skills.

4. Detailed Role & –

1.Ensure on meeting daily KPIs

Responsibilities

2.Receiving and making end-user calls.

(Please include

3. Provide first-level resolutions.

shift

timings &

4.Ticket creation/categorization/ prioritization.

client

incentives

5. Ticket escalation to a respective support group

as

applicable)

We are no longer accepting applications for this ad.

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