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Practice head – Cloud, Infra and Custom Development
3 months ago
Key responsibilities:
- You will lead the strategic direction, management and implementation of enterprise-wide application development, cloud services, Infrastructure services, customer experience solutions and digital/mobile technology solutions.
- Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines.
- Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets.
- Oversee the management of operations, deliverables to have better efficacy.
- Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
- Deliver consistently high customer satisfaction, measured through formal and informal feedback.
- Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
- Enhance the workplace through leadership, employee engagement and personnel development.
- Work with business partners to accurately forecast and support business growth strategies.
- Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
- Drive innovation and solution mindset resulting in products/ services in new technology areas
Qualifications
MBA, B.E
Additional information
- A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage.
- The ideal candidate should have done his engineering from a premium institute.
- Project Management Qualifications (PMP, Agile and relevant Certifications, etc.)
- Prior delivery experience in establishing and maturing a practice from the beginning to sizeable & strong team, with combination of services (e.g., Cloud, Infra, Application development, Customer Experience)
- Ability to clearly craft, communicates, measure, and manage expectations of all relevant stakeholders.
- Demonstration of entrepreneurial thinking and growth-oriented leadership skills
- Global delivery experience with exposure to multi geography customers is necessary.
- Excellent team development and management skills
- Project Management experience required – Agile method preferred.
- Demonstrated record of success in a goal-oriented, highly accountable, agile environment
