Technical support lead

2 weeks ago


hyderabad, India Virtusa Full time
Technical support lead - CREQ187548 Description Position: Technical support Primary skills: IT support, trouble shoot Location: Hyderabad Technical Support: Assisting customers with issues related to online banking, mobile apps, ATMs, and other digital banking channels.
Incident Management: Effectively logging, tracking, and resolving customer issues is crucial. The help desk plays a key role in documenting incidents, prioritizing them based on severity, and working towards timely resolutions.
Help desk representatives should be courteous, professional, and possess excellent communication skills to effectively address customer concerns and inquiries.
Understanding the application and providing Technical support
Incident Management
Technical Trouble shooting
Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills ServiceNow, AWS Migration Hub, Prioritizing & Queuing, Help Desk Years of Experience 8 Qualification Education: Any degree or equivalent Experience: 6 years Travel No

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