Senior Product Manager

2 months ago


Delhi, India Zeno Health Full time
This is a high impact role in the journey of democratizing healthcare - A journey of discovering the unimaginable to drive sustainable health outcomes, bringing extreme user centricity, creating a tech first approach and playing this infinite game with high quality of execution. The leader will figure who to build for and what to build - focused on, but not limited to, the outcome of driving generics conversion on various channels - Social commerce, retail store, app. This is the core of Zeno and causing a breakthrough here means we would be changing the way Indian consumers buy and consume medicines - creating a whole new category. The role entails continuous discovery (0->1) and scaling up of solutions to cause the outcome. It would need you to understand user emotions deeply, experiment solutions that leverage the user understanding to drive generics conversion and stickiness, iterate, validate and scale solutions in collaboration with operations, internal product teams, engineering & other consumer charters.

ResponsibilitiesDiscovering and scaling solutions for the consumer. Who to build for, what to build and why - focused towards driving generics conversion & penetration outcomeIdentify the problems and opportunities that need to be solved/caused for delivering the outcome throughDataUser researchMarketBuild deep user empathy to understand user emotions and build backwards from thereDrive a cross functional team to find insights, run experiments, iterate solutions with agility. Setting up the structures & systems required to drive high quality executionScale validated solutions in collaboration with operations, internal product and other consumer charter teamsSpearhead user research interventions to generate actionable insightsBuild the team (internally + externally) required to cause the outcomeDrive alignment and prioritization on product roadmap prioritization amongst stakeholders, including influencing another teams’ backlog in the interest of the outcomeIdentify and resolve dependency between other product areasWho is a good fit5+ years of demonstrated experience inOwning and delivering outcomes as a PM/SPM/problem solver/ innovation engine owner, on consumer side, preferably in organizations which involved operations as well.

Preferred experience in driving user behavior change (Eg: private label penetration, buying insurance online, etc)Agile executionUser researchProduct management competenciesVery high user empathy and ability to understand user emotions through research, intuition, etcHigh on curiosity - seeking truth and operating from there (not from preconceived fixed judgements)Very strong at first principle thinking - Outcome orientation and agility to win fast or fail fastLeadershipStrong cross functional collaboration & communication skillsCourage to stand for the right thingHumility to do self reflection and learn constantlyOpenness to receive a different perspective



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