rso

5 days ago

Navi Mumbai, India Titan Company Full time

Key Responsibilities:

Customer Engagement & Sales:

  • Greet and welcome customers warmly as they enter the store.
  • Understand customer needs and preferences to recommend suitable jewelry pieces.
  • Provide detailed information on products (gold, diamond, platinum, etc.), including karat, making charges, certifications, and current offers.
  • Achieve individual and store-level sales targets.
  • Handle customer queries, objections, and complaints professionally.

Product Knowledge & Merchandising:

  • Maintain up-to-date knowledge of the latest jewelry collections, promotions, and trends.
  • Ensure proper display, tagging, and arrangement of jewelry items in showcases.
  • Assist in inventory checks and restocking of merchandise.

Billing & Documentation:

  • Assist in billing, packaging, and issuing receipts for purchases.
  • Maintain accuracy in transactions and daily sales reports.
  • Ensure all necessary documentation (KYC, sales invoice, warranty card, etc.) is correctly completed.

Customer Relationship Management:

  • Build and maintain strong relationships with customers to encourage repeat business.
  • Participate in customer follow-ups and after-sales service calls.
  • Support loyalty program initiatives and customer feedback collection.

Store Operations & Hygiene:

  • Adhere to store operational procedures and security norms.
  • Maintain cleanliness and hygiene of assigned counters and store area.
  • Support in daily opening and closing of the store.

Qualifications & Skills:

  • Education: Minimum 12th pass; Graduation preferred.
  • Experience: 2 to 6 years in retail sales (preferably in jewellery, luxury, or fashion).

  • Skills:

  • Excellent communication and interpersonal skills

  • Fluent in English and local language
  • Strong selling and negotiation skills
  • Customer-centric mindset
  • Basic computer literacy (billing systems, MS Office)
  • Integrity and attention to detail

Additional Information

  • Uniform: As per company guidelines
  • Incentives: Performance-based incentives and bonuses
  • Training: On-the-job training provided by Tanishq

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