15h Left: Assistant Manager
1 month ago
- Manages a team of 15+ associates, which consists of Payroll Specialists, SMEs& Client Service Leads who are involved in day-to-day payroll processing and related activities & tasks.- Act as a point of escalation for the team and the clients. Oversee the daily workflow and supervise the Group/Team's payroll functions, ensuring pay is processed on time, accurately, and in compliance with the UK regulations.- Client relationship Management- Business Unit and Clients- NPS Ownership & Accountability- Responsible for Associate Engagement Hiring, Learning & Development; Career Progression and Associate Retention- Quality of Service delivery (Productivity, Quality, Timeliness)- Responsible for Innovation culture, ideation, implementation, and collaboration with product teams- Responsible for team’s performance management and Knowledge management- Delivers on the business goals for respective business function.- Works with all stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career progression, sharing of best practices (Experience in an international voice process / customer service process is required).- Adhere to Compliance & internal audit practices.- Operational Excellence through KRA / SLA adherence- Financial sensitivity towards cost and expense- Provide periodic and as needed updates to both the ADP Business Unit and ADP India management on team performance.- Ensure on-time deliveries with required quality and productivity standards. Put in place appropriate quality systems to ensure a strong culture of reporting and evaluation of defined metrics and a focus on continuous improvement and operational excellence.
Knowledge / Experience
- Overall 10+ years of experience in operations with 1-2 years in a professional management role.- End to End UK Payroll Knowledge will be an added advantage.- Experience in an International voice process / Chat function / Customer Service process is required.- Flexible to work in any shift as per the requirement.
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