Senior strategic account manager
2 weeks ago
Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2 C brands, including Uber, Whats App, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. The Role - Plivo seeks an Account Manager (AM) for its APAC & EMEA business to drive customer retention and expansion. The AM will take ownership of a portfolio of clients, building and maintaining long-term strategic relationships with key business executives and stakeholders across the region. With a focus on growth, the AM will identify opportunities for upselling and cross-selling Plivo's solutions while ensuring customers achieve their desired business outcomes. The ideal candidate will proactively collaborate with cross-functional teams to deliver tailored solutions, ensuring a seamless customer experience. Success in this role requires a results-driven approach, a deep understanding of Plivo's products, and the ability to act as a trusted advisor to clients. The AM will also demonstrate a sense of urgency and expertise in resolving customer challenges, maximizing value realization, and fostering loyalty. Responsibilities : Manage a portfolio of customers that represent a range of diverse backgrounds and maturity, from established global enterprises to SMBs. Facilitate continuous value realization for customers, ensuring revenue retention, and reduced churn rate, with a major focus on expansion. Onboard new customers, identify the success criteria and execute thereafter, and establish review cadence with the customers. Develop and execute the customer relationship strategy to ensure every customer receives maximum value from Plivo. Drive customer loyalty by creating a referenceable pool of customers. Lead cross-functional coordination between sales, product, customer support, and solution engineering. Be the voice of the customer within Plivo, identifying and communicating the key factors required for success Maintain expertise on industry trends, best practices, and the competitive landscape. Qualifications : Relevant Bachelor’s degree or equivalent professional experience 5+ years of overall work experience 3+ years of experience in Account Management or related role at a high-tech or Saa S company Exceptional communication, listening and interpersonal skills Experience in negotiating renewals and identifying & driving upsell and cross-sell opportunities. Behaviour Traits : A self-starter, capable of working independently with minimal supervision in developing relationships with customers, internal team members and other related stakeholders. Is customer obsessed. Proven track record of taking ownership of tasks and driving forward to resolutions. Seeks excellence and maintains high-quality work ethics. Has a bias for high velocity and urgency. Is focused on results. Flexibility with time zones to manage customers and collaborate with colleagues globally. You can also route your updated profile directly to .
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Senior Strategic Account Manager
3 weeks ago
Bangalore, India Plivo Full timePlivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech,...
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Senior strategic account manager
8 hours ago
Bangalore, India Plivo Full timePlivo is a leading technology company transforming customer engagement for some of the world’s largest B2 C brands, including Uber, Whats App, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs,...
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Senior Strategic Account Manager
3 weeks ago
Bangalore, India Plivo Full timePlivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech,...
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Senior Strategic Account Manager
2 weeks ago
bangalore, India Plivo Full timePlivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech,...
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Strategic Account Sales Manager
6 days ago
bangalore, India Simpliaxis Full timeJob Title: Strategic Account Sales ManagerLocation: HSR Layout, BangaloreJob Type: Full-timeDepartment: Corporate SalesAbout Simpliaxis:Simpliaxis is a fast-growing EdTech company dedicated to providing professional training, upskilling, and certification programs across various industries. We partner with leading organizations and professionals to deliver...
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Senior Strategic Sales Partner
2 weeks ago
bangalore, India JOBSFORTRAVEL Full timeLocation: Metro & Tier-1 Cities (India) Holiday and travel Renowned company Experience: 4–8 Years | Travel Tech experience is Mandatory Role Overview We are seeking a highly motivated and results-driven Senior Sales Manager with 4 to 8 years of proven experience in Travel Tech, SaaS, or B2B enterprise sales. The ideal candidate will be responsible for...
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Senior Strategic Account Manager
3 weeks ago
Bangalore Urban, India Plivo Full timePlivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech,...
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Senior Strategic Account Manager
3 weeks ago
Bangalore Urban, India Plivo Full timePlivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech,...
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Manager - Strategic Partnership and Alliance
2 weeks ago
bangalore, India Livspace Full timeStrategy Planning & Execution:• Identify, evaluate, and establish strategic roadmap for partnerships and new alliances• Drive lead generation and referrals through partnerships• Develop business cases for new initiatives, including ROI modeling and risk assessmentsRelationship and Stakeholder Management:• Build, nurture, manage and expand long-term...
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bangalore, India Livspace Full timeStrategy Planning & Execution: • Identify, evaluate, and establish strategic roadmap for partnerships and new alliances • Drive lead generation and referrals through partnerships • Develop business cases for new initiatives, including ROI modeling and risk assessments Relationship and Stakeholder Management: • Build, nurture, manage and expand...
