Servicenow Lead Engineer

4 weeks ago


Hyderabad, India Firstsource Full time

Responsibilities


· As a ServiceNow Developer ITOM, you will work to craft, configure, script, and lead the technical

solution on the ServiceNow platform to ensure a successful deployment for our customers. You will

work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and

complete the development of the agreed upon solution.


· Understanding of Configuration Management related activities related to data validation and

health.

· Experience configuring discovery patterns and understanding when not to customize a discovery

pattern.

· Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping

additional defined business services into the tool.

· Work with Application SMEs to capture entry point data for key business applications.

· Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.

· Identify potential Service Mapping candidates based on horizontally discovered data.

· Work with the internal ServiceNow development team to create, test, and deploy new discovery

patterns.


Experience required


7+Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.

· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and

Orchestration use cases.

· Experience configuring various types of discovery: CI Discovery, Cloud Discovery, Serverless Discovery.

· Experienced in implementation of ITOM solutions using industry best practices.

· Hands-on development includes creation, configuration and customization of patterns, Discovery

Schedules, probe, sensors, and Event rules.

· MID Server management experience.



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