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Application Support Engineer
3 days ago
Years of Experience – 2 - 5 years
Location – Chennai
JD:
• Demonstrable experience as an application support engineer or any other related field.
• Bachelor's degree in computer science, software engineering, information systems, information technology, computer engineering, or anything similar.
• Must be capable of managing code migration, monitoring performance, and documenting all configuration changes.
• Enhanced knowledge of back-end and front-end programming languages. They include Java, React, Node JS, Angular, and Python.
• Hands on experience working on any one of the Public Cloud ( AWS or Azure )
• Have the ability to offer significant front-end support to all web-based clients and internal departments.
• Extensive knowledge of Advanced Encryption Standards or AES.
• Significantly advanced proficiency in determining the causes of application errors and skilfully repairing them.
• Coordinate with the design and development teams to resolve complex application and system issues
• Troubleshoot and rectify application issues
• Provide progress updates to the management and customer
• Perform root cause analysis to identify the reasons for the underlying issue
• Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications
• Monitor all alerts related to applications and provide proactive services
• Maintain positive working relationships with other team members, including engineers and customer support technicians
• Debug any issues that impact application performance
• Coordinate with the quality assurance and development team to administer code migrations across various environments
• Prepare and maintain documentation for all issues and the implemented solutions
• Recommend ways to optimise business performance by presenting solutions to existing challenges.
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