Service Manager
6 days ago
We are looking for a Service Manager - Web & eCommerce who will be responsible for managing and optimizing web and eCommerce services. The role involves ensuring availability, performance, scalability, and security while driving continuous service improvements. The ideal candidate should have a strong background in IT Service Management (ITSM), eCommerce platforms, and cloud-based integrations. Key Responsibilities : Service Delivery & IT Operations : - Oversee the day-to-day service operations for web & eCommerce platforms. - Ensure seamless execution of IT Service Management processes for high-quality service delivery. - Manage incidents, service requests, and problem resolution to minimize business impact. - Monitor S LA, OLA, and KPI performance , ensuring proactive issue resolution. Platform & Integration Management : - Manage Salesforce B2B Commerce, Adobe Experience Manager (AEM), and SAP integrations. - Oversee API integrations, Mulesoft maintenance, and Azure DevOps deployments. - Handle release management from development to production environments. Process Optimization & Compliance : - Ensure adherence to ITSM, ITIL, COBIT, and DevOps best practices. - Maintain compliance with security and governance policies. - Automate service processes where feasible for efficiency and scalability. Stakeholder & Vendor Management : - Collaborate with internal teams, business stakeholders, and third-party vendors. - Review contracts, SOWs, and vendor performance to ensure service quality. - Act as a Service Subject Matter Expert, advocating best practices across teams. Required Qualifications & Experience : Education : Bachelor's/Master's degree in IT, Computer Science, or related field. Experience : - 5 years in IT Service Management, eCommerce Operations, or Web Services. - Strong expertise in Salesforce B2B Commerce, CMS, AEM, SAP Integration, and Mulesoft. - Experience with Webpages in environments like Sharepoint, Wordpress and Unbounce. Technical Skills : - ITIL v3/v4, ITSM, COBIT, DevOps methodologies. - Expertise in Azure DevOps, API integrations, and eCommerce platforms. - Experience with Adobe Analytics, user setup, and dashboard management. Soft Skills : - Strong communication & stakeholder management skills. - Ability to work in cross-functional, global teams. - Excellent problem-solving & process improvement mindset. (ref:hirist.tech)
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Global Shared Services Manager
3 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeJob DescriptionWe are looking to recruit a manager who will report into our Global CEO based in London. The successful candidate will be at the start of this journey with us and will ultimately manage a headcount of circa 35 employees.Duties will include but are not limited too: Developing job descriptions for all roles within the shared service...
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Global Shared Services Manager
4 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeJob DescriptionWe are looking to recruit a manager who will report into our Global CEO based in London. The successful candidate will be at the start of this journey with us and will ultimately manage a headcount of circa 35 employees.Duties will include but are not limited too: Developing job descriptions for all roles within the shared service...
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Mumbai, Maharashtra, India Consultancy Service Full timeProfile - Manager US Taxation (Partnership - Financial Services)Location- Mumbai,IndiaSalary- 2800000 - 3500000Experience- 7 - 15 YearsTax Manager :- We look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the...
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Service Support Specialist
5 days ago
Mumbai, Maharashtra, India Wns Global Service PrivateLimited Full timeAbout Our CompanyWns Global Services Private Limited is a leading provider of business process management services.Job OverviewWe are looking for a talented Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records.Key Responsibilities:Provide...
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Service Manager
6 days ago
Mumbai, Maharashtra, India 3 COLON 33 TECHNOLOGIES PRIVATE LIMITED Full timeAs a Service Manager - HR & Finance, you will be responsible for ensuring the efficient and effective delivery of DTX services. You will collaborate closely with Service Owners, Process Owners, external partners, and internal stakeholders to maintain and optimize IT Service Management processes. Roles and Responsibilities : - Oversee day-to-day service...
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Service Manager
2 weeks ago
Mumbai, Maharashtra, India 3 COLON 33 TECHNOLOGIES PRIVATE LIMITED Full timeAs a Service Manager - HR & Finance, you will be responsible for ensuring the efficient and effective delivery of DTX services. You will collaborate closely with Service Owners, Process Owners, external partners, and internal stakeholders to maintain and optimize IT Service Management processes.Roles and Responsibilities :- Oversee day-to-day service...
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Service Manager
5 days ago
Mumbai, Maharashtra, India ElementSkill Full timeWe are looking for a Service Manager with strong expertise in ServiceNow ( ServiceNow Developers) to ensure smooth platform operations, drive service improvements, and manage stakeholders effectively. If you have experience in IT Service Management, ITIL frameworks, and ServiceNow administration, this role is for you Key Responsibilities : - Manage...
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Service Manager
2 weeks ago
Mumbai, Maharashtra, India Carrier Commercial Refrigeration Full timeJob DescriptionIntroduction to Role:- The Service Manager will oversee and drive growth in our service business. The ideal candidate will be responsible for revenue generation, service product development, and customer retention strategies while ensuring excellent service delivery and operational efficiency.ResponsibilitiesRevenue Management- Develop and...
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Service Management
3 weeks ago
Mumbai, Maharashtra, India NTT America Solutions, Inc. Full time**Make an impact with NTT DATA**Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.**Your day at NTT DATA**Service...
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IT Service Manager
2 days ago
Mumbai, Maharashtra, India Sivarsa Technologies LLP Full timeThe Role of Incident Manager at Sivarsa Technologies LLPCompany OverviewSivarsa is a leading technology firm dedicated to delivering exceptional IT services. Our team works tirelessly to ensure seamless business operations, and we are seeking an experienced Incident Manager to join our ranks.About the PositionWe are looking for a highly skilled Incident...
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Service Management
4 weeks ago
Mumbai, Maharashtra, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...
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Service Management Manager
3 weeks ago
Mumbai, Maharashtra, India myGwork Full timeThis job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are...
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Service Management Manager
4 weeks ago
Mumbai, Maharashtra, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
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Service Management Manager
2 weeks ago
Mumbai, Maharashtra, India myGwork Full timeThis job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world...
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Service Management
2 weeks ago
Mumbai, Maharashtra, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
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Service Management
3 weeks ago
Mumbai, Maharashtra, India myGwork Full timeThis job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are...
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Managed Services Client Service Supervisor
3 days ago
Mumbai, Maharashtra, India NTT Full timeAbout This Role:This role takes guidance from the Senior Managed Services Service Desk Manager and/or Managed Services Service Desk Manager and other stakeholder functions in fulfilling their obligations. As a Senior Team Lead, you will be responsible for the operational management of a team of service desk employees. Your primary goal is to ensure client...
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Manager - Operations & Quality
3 weeks ago
Mumbai, Maharashtra, India Health & Wellness Service Provider Full timeCompany Profile : Health & Wellness Services Provinding Company.Position : Operations & Quality ManagerJob Location : Remote Working (Mumbai)Reporting To : GM - Operations & QualityResponsibilitiesTo oversee daily operations, ensure productivity and quality standards are met, and drive process improvements within our wellness department. This role is...
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Manager - Operations & Quality
3 weeks ago
Mumbai, Maharashtra, India Health & Wellness Service Provider Full timeCompany Profile : Health & Wellness Services Provinding Company.Position : Operations & Quality ManagerJob Location : Remote Working (Mumbai)Reporting To : GM - Operations & QualityResponsibilitiesTo oversee daily operations, ensure productivity and quality standards are met, and drive process improvements within our wellness department. This role is pivotal...
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Service Manager
3 weeks ago
Mumbai, Maharashtra, India Cafe Coffee Day Full timeAbout the Company: Coffee Day Global Ltd. (CDGL) is arguably India's largest coffee retail conglomerate known as Café Coffee Day with leadership position, also well known in the automated beverage dispensing solutions under the brand name Coffee Day Beverages. Café Coffee Day is India's largest café chain in terms of the number of café outlets with more...